Innocentia Sithole
Customer Services Planner
Gauteng
Summary
I am a committed, energetic person with the ability to perform effectively in a highly pressurizer Environment. Other abilities include, analytical abilities, customer intimacy, and partnership Building, influencing, information sharing and change leadership.
Overview
18
18
years of professional experience
3
3
years of post-secondary education
Work History
Customer Service Planner
RCL Foods
Gauteng
10.2015 - Current
- Production Planning
- Supporting Operations in achieving productivity through KPI’s by efficient planning of production and delivery.
- Management logistics, Customer Services and Weighbridge Team
- Maintains Customer Service through demand vs
- Capacity planning by: Checking meal, pellet and crumble order and delivery tons are not higher than factory and fleet capacity
- Rearranges orders if factory or fleet capacity has been exceeded
- Planning production programme with the Operation Manager according to customer's request to ensure optimal production.
- Facilitating the maintenance, renewal and updates of prescriptions required for customers in feed medication
- Documents any customer complaints and recalls received in line with ISO procedure and forwards to the relevant party to comply with the TIMS
- Ensuring accurate recording and delivery of customer orders (quantity, form, feed code, medication, delivery site etc.)
- Captures all relevant information into MTECH and ensures that Agric bin stocks are above minimum requirement
- Working on stock variances
- Liaising with Internal and External Transporters, ensuring costs are minimized.
- Planning of delivery schedule with the delivery team
- Planning and execution of Export orders (includes, arranging export documentation)
- Co-ordination between the Sales, production and finished goods team
- Management of Chep Pallets to reduce costs
- Managed efficient teams employees.
Senior Transport/Demand Planner
Afrox
Gauteng
01.2012 - 09.2015
- Optimizing of customer demand forecasting and routing of the Bulk Cryogenic fleet
- Performing logistical analysis, reviewing schedules, routes and customer tank sizes using linear programming tools emerald and Gold Simulator
- Liaising closely with Bulk Distribution depots regarding availability and deployment of resources
- Obtaining customer usage rate information, stock levels and keeping the customer data base updated
- Scheduling of Export tankers and arranging of Exports documents with clearing agents
Junior Transport Planner
Afrox
Gauteng
03.2010 - 12.2011
- Dealing with Customer and Driver calls after hours and initiating the appropriate action to resolve fleet problems
- Monitoring departures, scheduled trip progress and updating the GOLD system on trip status
- Taking responsibility for specific Central Distribution Centre functions after hours such as accidents, customer emergencies and Hazchem procedure
Customer Services Advisor
Afrox
Gauteng
02.2007 - 02.2010
- Direct telephonic liaison with Customers
- Customer service and advice
- Capturing Customer Quotes and Sales Orders
- Managing Customer Queries
- Sales Co-ordination and Administration
- Local Branch Liaison
- General Administration
- I have experience on SAP as I have worked on the system for close to 2 years at Afrox, and in my current role
Education
BBA -
Regenessys
Gauteng 02.2024 - Current
Some College (No Degree) - Logistics Management
Wits Business School
Gauteng 01.2014 - 07.2014
Some College (No Degree) - Business Management
Boston Business College
Gauteng 01.2001 - 12.2002
Skills
Logistics management
Scheduling and coordination
Cost reduction strategies
Work order management
Personality Traits
- Committed
- Energetic
- Analytical abilities
- Customer intimacy
- Partnership building
- Influencing
- Information sharing
- Change leadership
Personal Information
- ID Number: 8208110370088
- Age: 39
- Ethnicity: Black
- Gender: Female
- Driving License: Code 10
- Marital Status: Single
Timeline
BBA -
Regenessys
02.2024 - Current
Customer Service Planner
RCL Foods
10.2015 - Current
Some College (No Degree) - Logistics Management
Wits Business School
01.2014 - 07.2014
Senior Transport/Demand Planner
Afrox
01.2012 - 09.2015
Junior Transport Planner
Afrox
03.2010 - 12.2011
Customer Services Advisor
Afrox
02.2007 - 02.2010
Some College (No Degree) - Business Management
Boston Business College
01.2001 - 12.2002
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