Ilsè Roelofse
Pretoria
Summary
Highly skilled and enthusiastic professional with more than 13 years of experience managing and working with operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
14
14
years of professional experience
Work History
Acting Unit Manager
Netcare Femina Hospital
01.2024 - Current
- Collaborated with store manager to maintain daily operations.
- Staff planning.
- Plan Off duties.
- Manage Synagis motivations and administration.
- Manage linen and stock take.
- Implement PSA and QIP's.
- Reduced medication errors by diligently overseeing the administration of medications to patients.
- Managed budgetary constraints through careful resource allocation, cost control measures, and fiscal responsibility practices.
- Mentored new hires during orientation periods for seamless integration into the team while maintaining high-quality patient care standards.
- Communicated with parents, ensuring that medical information was kept private.
- Coordinated nursing with other services to promote continuity of total regimen of care.
- Developed strong working relationships with physicians, nurses, therapists, and ancillary staff for cohesive unit functioning.
- Evaluated employee performance regularly for professional growth opportunities, accountability measures, and feedback-driven improvement strategies.
- Protected patients and employees by developing and interpreting infection-control policies and protocols and maintained patient confidence by monitoring confidential information.
- Addressed clinical issues promptly to reduce risks associated with patient care or operational inefficiencies in the unit.
- Promoted patient\parents independence by establishing patient care goals and taught and counseled patients, friends and family about medications and self-care skills.
- Maintained adequate stock of medications, supplies and equipment to meet patient needs.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Increased staff retention rates with supportive leadership techniques, mentoring programs, and positive work environment initiatives.
- Ensured compliance with regulations and standards through regular audits, staff education, and policy updates.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Improved patient satisfaction with timely and accurate communication between parents, families, and medical professionals.
- Resolved conflicts among team members quickly to maintain a positive working environment conducive for continued excellence in patient care.
- Assisted in development and implementation of policies, procedures, and regulations for unit operations.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Streamlined daily operations for increased productivity by delegating tasks and supervising nursing staff.
- Promoted a culture of safety within the unit by enforcing strict adherence to protocols, guidelines, and infection control measures.
- Handled complaints from patients and families and immediately took steps for quick resolution and to prevent reoccurrence.
- Coordinated discharge planning processes effectively to ensure a seamless transition for patients from the hospital to their next level of care.
- Contributed to hospital-wide quality improvement initiatives by identifying areas of opportunity within the unit and implementing best practices.
- Maintained accurate documentation of patient care activities, staff schedules, and unit metrics for transparency and efficient reporting.
- Oversaw CNSs, RNs, ENs, ENAs, medical clerks and support staff and performed staffing scheduling duties.
- Implemented evidence-based practices within the unit to enhance overall quality of care provided to patients.
- Met with nursing staff and support personnel to plan services, programs and activities.
- Enhanced patient care by implementing efficient unit management processes and coordinating interdisciplinary teams.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Facilitated interdepartmental collaboration through effective communication and coordination of patient care plans.
- Optimized staffing levels by monitoring unit needs and making data-driven adjustments to scheduling as necessary.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Managed time efficiently in order to complete all tasks within deadlines.
- Resolved problems, improved operations and provided exceptional service.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Developed and maintained courteous and effective working relationships.
- Paid attention to detail while completing assignments.
- Worked well in a team setting, providing support and guidance.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Gained strong leadership skills by managing projects from start to finish.
- Applied effective time management techniques to meet tight deadlines.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Worked effectively in fast-paced environments.
- Cultivated interpersonal skills by building positive relationships with others.
- Gained knowledge in data entry, analysis and reporting.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Developed strong communication and organizational skills through working on group projects.
- Skilled at working independently and collaboratively in a team environment.
Registered Nurse, NICU
Netcare Femina Hospital
01.2011 - 12.2024
- Investigated and resolved issues affecting hospital operations and patient care.
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Monitored patient condition by interpreting and tracking ECG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
- Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
- Managed quality care for patients with heart failure, end-stage renal disease and coronary artery disease.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Reported findings to quality departments after conducting routine restraint audits and worked with team to devise corrective actions for deficiencies.
- Audited charts and reviewed clinical documents to verify accuracy.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Contributed to interdisciplinary team meetings by presenting relevant clinical data about patients'' progress toward reaching established goals of care.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Demonstrated expertise in wound management techniques resulting in accelerated healing times for patients with complex wounds or pressure injuries.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
- Orchestrated quality-driven, cost-effective care in high-volume trauma setting.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Recorded details regarding therapies to keep patient charts updated.
- Evaluated patient histories, complaints, and current symptoms.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Provided didactic and clinical instructions to orient new nurses and potential student nurses to achieve training outcomes.
- Provided support for patients'' families during difficult medical decisions or end-of-life care, serving as a liaison between the healthcare team and loved ones.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Reduced hospital readmissions through effective discharge planning, patient education, and follow-up care coordination.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Contributed substantially to successful department JCAHO accreditation by consistently operating to highest standards of care.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Worked with healthcare team to develop new dialysis treatment flow sheet and other log forms, improving clinical documentation and accountability.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Facilitated patient transitions between different levels of care, ensuring continuity of services and minimizing disruptions in treatment plans.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Implemented evidence-based fall prevention strategies, resulting in a significant decrease in patient falls within the unit.
- Managed care from admission to discharge.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Managed patients recovering from medical or surgical procedures.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Oversaw delivery of care for patients on medical-surgical unit, providing direct care, delegating nursing assignments and supervising team comprised of nurses, ENs,ENAs, technicians, and unit clerks.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Promoted a culture of safety within the healthcare facility by participating in quality improvement initiatives, identifying potential hazards, and advocating for best practices in nursing care delivery.
- Organized and managed care of patients undergoing various therapies and procedures.
- Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
- Educated family members and caregivers on patient care instructions.
- Served as a preceptor for nursing students during their clinical rotations, providing valuable real-world experience and guidance to foster professional growth.
- Provided direct patient care, stabilized patients, and determined next course of action.
- Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
- Streamlined medication administration processes for increased safety and accuracy during busy shifts.
- Monitored patient reactions after administering medications and IV therapies.
- Participated in nursing simulation activities, evidence-based practice project implementation and competency development to further nursing education.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Implemented medication and IV administration, catheter insertion, and airway management.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Excellent communication skills, both verbal and written.
- Provided professional services and support in a dynamic work environment.
- Worked effectively in fast-paced environments.
- Gained extensive knowledge in data entry, analysis and reporting.
- Worked well in a team setting, providing support and guidance.
- Applied effective time management techniques to meet tight deadlines.
- Worked flexible hours over weekend, and holiday shifts.
- Identified issues, analyzed information and provided solutions to problems.
- Gained strong leadership skills by managing projects from start to finish.
- Organized and detail-oriented with a strong work ethic.
- Passionate about learning and committed to continual improvement.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Developed strong communication and organizational skills through working on group projects.
- Proven ability to learn quickly and adapt to new situations.
- Paid attention to detail while completing assignments.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Cultivated interpersonal skills by building positive relationships with others.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Delivered services to customer locations within specific timeframes.
- Learned and adapted quickly to new technology and software applications.
Education
Bachelor of Science - Nursing Science
North West University
North West Province, South Africa12.2010
Skills
- Medication Management
- Budget Adherence
- Disease Research
- Facility Inspections
- Multidisciplinary team collaboration
- Problem Identification
- Nurse scheduling
- Care Delivery
- Drug Inventory Management
- Personnel Management
- Inventory and restocking
- Training and mentoring
- Quality Control
- Emergency Readiness
- Risk Management
- Clinical Staff Management
- Interdepartmental Functions Coordination
- Profit improvements
- Staff Development
- Staff Supervision
- Behavioral Management
- Organizational Goal Development
- Resource Monitoring
- Medication monitoring
- Loss prevention management
- Process Improvement
- Rehabilitation Programs
- Profitability Strategies
- Safety enforcement
- Records Maintenance
- Healthcare Delivery
- Nursing Operations Management
- Immunizations (Synagis)
- Risk Analysis
- Regulatory Compliance
- Quality Assurance Controls
- Employee Training Program
- Patient Education
- Swift Decision Making
- Basic Life Support for Health Care Providers
Timeline
Acting Unit Manager
Netcare Femina Hospital
01.2024 - Current
Registered Nurse, NICU
Netcare Femina Hospital
01.2011 - 12.2024
Bachelor of Science - Nursing Science
North West University
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