Ianthe Chantal Truswell

• Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
• Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.

Administration and Data Capturing:

• Capturing of all sales orders, including chain stores orders.

• Monitor and check availability of stock in the Warehouse before booking orders.

• Manage concession stock levels, generating stock reports and allocating stock to stores.

• Drive improvement of administrative efficiencies, processes and procedures.

• Capture sales orders for key and strategic accounts.

2. Sales Representative, Customer and Supplier Relations:

• • Resolving customer and sales representative queries and directing query to correct department, where necessary.
• • Referring queries from sales representatives and customers to the relevant department/person.
• • Liaising with Warehouse and Distribution Department with regards to orders that has to be sent out.
• • Liaising with Accounts Department to ensure that new customers are loaded on the system.
• • Liaising with Sales Representatives, Finance and/or the DC with regards to orders and/or any problems experienced.
• • Communicate stock shortages and late deliveries to Key/Strategic Accounts and Agents.

3. Stock and Sample Control / Management:

• • Responsible for outbound sample management in accordance with SLA.
• • Dispatch and keep a record of samples to sales representatives and clients.
• • Manage and keep track of all samples sets and to assist with any administration related to the return of samples.

4. CRM

• • Assist sales representatives with the management of CRM requirements.
• • Assist sales representative with CRM queries and refer to relevant person/department.
• • Upload targets on CRM, per sales representative / key account.
• • Update Sales Manager on the tracking of targets/sales in the CRM system.
• • Manage CRM query pipeline.
• Reference Keith Bushby - 0718814790

• Update Calendar and ensure we are within timelines
• Assist with Range Selection
• Set up Redevelopment List
• Ensure timely submission of Redevelopment List to VF in order to receive TP's, lab dips, specs, approved strike off's (if necessary)
• Set up PP Sample Orders
• Set up Negotiating Sheet with Target Prices
• Check TP's and ensure they are correct and Back neck prints are edited for SA
• Ensure timely submission of lab dips, TP's, negotiating sheet, Original Samples, PP Sample Orders are sent to Supplier - Calendar
• Follow up with Supplier with regards to approvals, costings, FOB dates
• Comment on Strike Off's/ PP Samples/ Lab Dips and send to Supplier
• Send Strike Off's/ PP Samples to VF with my comments for Final Approval
• Action any changes that need to be made to PP Samples after Final Approval from VF (if any)
• Seasonal Catalogue Design and Layout
• Ensure any styles that are printed in SA are sent to Printhouse within timeline
• Set up TP's for any SA SMU's (Destination Tees) send to VF for approval
• Set up TP's for any Event Tees that need printing, ensure artwork sizes etc are print ready for printhouse. Ensure Tees are printed correctly and are up to Vans standard
• Assist with Range presentation - Range Launch, Sales Conference, Key Accounts
• Set up Swingtags for SA printed styles ensure Warehouse receives this within timeline
• Set up Order Template for Apparel Manager and ensure that orders are placed within timeline calendar
• Monitor Shipping Schedule and inform Apparel Manager if there are any delayed shipments
• Ensure that Sync List has all styles in Range and that prices/sizes/del dates are correct
• Set up storyboards for Key Accounts and send to relevant Agent - Monitor and advise Agent if any problems arise
• Assist with replacement style options
• Assist Team where needed
• Assist with technical print information
• Negotiate better pricing where possible
• Set up Bulk Production Orders and barcodes for Redevelopment Styles in conjunction with Apparel Manger
• Assist and support with range design and conceptualization
• • Assist and support with setting the creative vision seasonally, through visual and digital presentations.
• • Assist with and support the design process from conception to final styling.
• • Assist and support the product design process to include market research, conceptual presentation, design and guidance through fabric, print, spec and fit processes.
• • Responsible for researching markets in order to identify new trend, fabrics and techniques
• • Actively participated in the conceptual development of product lines (i.e., sells ideas/concepts

and convinces others to adopt course of action).

• • Provides recommendations regarding seasonal themes, edits and new concepts by way of research
• • Recommends product/key items that demonstrate a clear point of view.
• • Provides insight regarding style and fit of product to the design and buying team.
• • Ensures that product is consistent with market trends as well as business strategy.
• • Provides recommendation regarding colourways on stripes, checks and prints.
• • Responsible for trim selection and application onto product.
• • Researching local and international fashion trends considering how these can be included in the range.
• • Works in conjunction with Buyer to finalise styles and prints for the deliveries within each range.
• • Creates story boards to display deliveries per month.
• • Creates and submits handovers to licensor for approval.
• • Assist Buyer with marketing direction and strategy.
• • Demonstrate a sound understanding of design, merchandising, and product development

priorities.

Sample Production

• • Produce and brief detailed tech packs that translate vision for each product to supplier ensuring prototype is made to required specifications.
• • Responsible for understanding the impact of the decisions on timelines and margins.
• • Assist Buyer in signing of lab dips and trims.

Range Presentation

• • Assist Buying team in preparation for range presentation to management and agents.
• • Ensure that all storyboards are updated and ready for range launch to agents and/or

management and licensor.

Reference: Raymond Robertson - 0835705773

Assist and support with range design and conceptualization

• • Assist and support with setting the creative vision seasonally, through visual and digital presentations.
• • Assist with and support the design process from conception to final styling.
• • Assist and support the product design process to include market research, conceptual presentation, design and guidance through fabric, print, spec and fit processes.
• • Responsible for researching markets in order to identify new trend, fabrics and techniques
• • Actively participated in the conceptual development of product lines (i.e., sells ideas/concepts

and convinces others to adopt course of action).

• • Provides recommendations regarding seasonal themes, edits and new concepts by way of research.
• • Recommends product/key items that demonstrate a clear point of view.
• • Provides insight regarding style and fit of product to the design and buying team.
• • Ensures that product is consistent with market trends as well as business strategy.
• • Provides recommendation regarding colourways on stripes, checks and prints.
• • Responsible for trim selection and application onto product.
• • Researching local and international fashion trends considering how these can be included in the range.
• • Works in conjunction with Buyer to finalise styles and prints for the deliveries within each range.
• • Creates story boards to display deliveries per month.
• • Creates and submits handovers to licensor for approval.
• • Assist Buyer with marketing direction and strategy.
• • Demonstrate a sound understanding of design, merchandising, and product development

priorities.

Sample Production

• • Produce and brief detailed tech packs that translate vision for each product to supplier ensuring prototype is made to required specifications.
• • Responsible for understanding the impact of the decisions on timelines and margins.
• • Assist Buyer in signing of lab dips and trims.

Range Presentation

• • Assist Buying team in preparation for range presentation to management and agents.
• • Ensure that all storyboards are updated and ready for range launch to agents and/or

management and licensor.

Planning

• Maintain accurate chain store sales history in the interest of strategic range architecture
• In conjunction with GMS, set out detailed chain store range plan by category taking previous season’s history, current trends and chain store requirements into account
• Provide strategic input and product range vision to grow sales within chain store (and independent) channels.
• Know and understand the market place with regards to competitive brands and pricing
• In conjunction with Key Account Manager, monitor weekly chain stores sales, and provide feedback and suggestions for amendments if required

Development, Merchandising and Production

• Develop appropriate product ranges for Chain stores with regards to required redevelopments
• Develop product based off the chain store range plan and as set out by the GMS
• Establish colours, fabrics, fits and silhouettes and manage the quality assurance process in its entirety (QA) of the bulk to meet business expectations
• Presentation of all developments for approval by the GMS
• Assist in selection of key styles from chain store selection for inclusion in the independents range
• Ensure timely and accurate submission of diagrams, worksheets and specs to suppliers.
• Ensure sampling is ordered in accordance to master calendar.
• Ensure all colours, fabrics, trims, red seals and strike offs for approval deadlines are adhered too accordingly to the calendar.
• Print out CAD’s of finalized styles for Costing Assistant and Product Manager for design department product wall.
• Timely and accurate capture of all styles onto the RLD.

Costing

• Ensure timely submission of negotiating sheet to suppliers.
• Negotiate prices and forward to RLD Manager and Merchandise Manage once confirmed by GMS
• Confirm all cost prices with suppliers and printers

Research

• Undertake market research and analysis using key accounts, media, shopping, internet, travel etc to establish style, colour, fabric and concepts of upcoming seasons
• Build relationships with other Billabong International Divisions to develop a global consistent product
• Conduct regular competitor analysis activities

Sales

• Participate in sales appointments and travel to Chain store buy’s
• Assist in range presentation to management, conference and customers

Other Responsibilities & Duties

• Assist other members in the Product Development Team to ensure effective teamwork as required
• Other tasks may be assigned form time to time which contribute to the overall success of the company
• International and local travel to factories for approvals of fits and prints
• Reference: Raymond Robertson - 0835705773

Planning

• Set up seasonal buy sheet and pivot sheets for all GSM owned “Brands”.
• Set up seasonal buy sheet and pivot sheets for Instant Ranges and Chains for clothing and accessories.
• Insert budgets into seasonal buy sheet by brand and category in conjunction with Brand Product managers.
• Request for seasonal range codes from IT dept. in conjunction with Sales Manager and Brands Product managers.

Production and Design dept

• Import all styles from Buy/Cost sheet into RLD for the Brands department, Instant ranges and Chain stores.
• Ensure all style information is captured accurately onto the RRL and RLD according to timelines.
• As a GP Super User, action any changes on the RLD.
• Set up and hand over punts to the PO Dept. accurately and timeously.
• Improve RLD and Buy Sheet programs and service quality by devising new applications; updating procedures; evaluating system results with users.

Costing

• Assist Brand Product Manager with pricing and costings.
• Ensure target retail and wholesale prices are met taking target GP into account for all categories/styles.
• Ensure all fields in cost sheet are correctly set in accordance to Import duties/freight/exchange rate etc.
• Accurately insert cost prices onto the cost sheets.
• Import of costings onto the RLD.
• Update costings as per correct procedure from RLD to GP.
• Weekly follow up with price lists.

Other Responsibilities & Duties

• Assist members in the Product Development Team to ensure effective teamwork as required
• Other tasks may be assigned form time to time which contribute to the overall success of the company
• Reference: Raymond Robertson - 0835705773