Sports especially Football, Cycling and SCUBA
Ian Rimmer
Divisional Manager
Cape Town
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
27
27
years of professional experience
Work History
Divisional Manager
Digioutsource
Cape Town, South Africa
08.2021 - 12.2024
- Fostered strong client relationships to ensure customer satisfaction.
- Streamlined divisional operations for increased efficiency through process improvement initiatives.
- Ensured compliance with company policies, industry regulations, and legal requirements throughout all divisional activities.
- Developed high-performing teams through effective recruitment, training, and mentoring programs.
- Reduced operational costs, identifying areas of inefficiency and implementing cost-saving measures.
- Managed risk effectively by conducting thorough assessments and implementing mitigation strategies as necessary.
- Led cross-functional teams on major projects, ensuring timely completion while meeting or exceeding quality standards.
- Maximized resource utilization to optimize productivity by reallocating resources as needed.
- Established productive partnerships with key stakeholders, contributing to overall business success.
- Championed organizational change initiatives for smoother transitions during periods of growth or restructuring.
- Optimized decision-making processes with comprehensive data analysis that informed strategic planning efforts.
Operations Customer Service Manager
Digioutsource
Cape Town, South Africa
05.2018 - 08.2021
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Analyzed and reported on key performance metrics to senior management.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Developed and maintained relationships with internal and external business partners
- Spearheaded initiatives to improve employee engagement, fostering a positive work environment that boosted overall team morale and performance.
- Monitored industry trends and competitor strategies to stay ahead of the curve, adapting company practices as needed to maintain a competitive edge in the market.
Risk Manager
Digioutsource
Cape Town, South Africa
02.2017 - 05.2018
- Developed strong relationships with internal stakeholders, promoting a culture of risk awareness and accountability.
- Enhanced risk identification processes for early detection and mitigation of potential threats.
- Achieved regulatory compliance by ensuring adherence to industry standards and guidelines related to risk management.
- Streamlined communication channels between various departments, ensuring timely sharing of critical risk information.
- Fostered a culture of continuous improvement in risk management, encouraging feedback from employees to identify areas for enhancement.
Customer Service Manager
Digioutsource
Cape Town, South Africa
08.2012 - 01.2017
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
Shore Excursions Manager/Dive In Manager
Norwegian Cruise Line
North America, Europe, Caribbean, Central America
11.2001 - 07.2011
- Enhanced guest satisfaction by coordinating and overseeing diverse shore excursion offerings.
- Supported ongoing professional development within the team through coaching sessions and performance reviews, leading to consistently high levels of employee engagement and retention.
- Collaborated with shipboard departments to ensure seamless integration of shore excursions into daily programming.
- Ensured safety and security of guests during excursions by implementing robust risk management procedures.
- Created engaging pre-excursion presentations that informed guests about upcoming experiences while building anticipation and excitement around each offering.
- Developed strong relationships with local tour operators, ensuring top-quality excursions for guests.
- Communicated proactively with guests about excursion details and any relevant updates, fostering trust and satisfaction among customers.
- Responded effectively to unforeseen challenges or changes in itinerary, ensuring minimal impact on guest enjoyment of excursions.
- Managed a high-performing team of staff members, providing training and support to ensure excellent customer service.
- Improved on-board revenue by creating enticing marketing materials showcasing excursion options.
- Established a positive work culture within the shore excursions department, promoting collaboration and teamwork in pursuit of exceptional guest experiences.
- Maintained accurate inventory records, enabling efficient allocation and distribution of resources across all excursions.
- Developed an effective system for managing refunds and cancellations, minimizing financial loss due to last-minute changes.
Scuba Diving Instructor
Aquaventurers
Liverpool
11.2000 - 11.2001
- Ensured consistent high-quality instruction by adhering to established scuba diving training standards and adopting new industry best practices.
- Facilitated open water dives for students, emphasizing proper buoyancy control, underwater communication, and buddy system procedures.
- Evaluated student performance during practical skills assessments to determine readiness for certification exams or advanced coursework.
- Maintained accurate records of student progress, certifications, and course completions to ensure compliance with industry regulations.
- Provided feedback, guidance and support to students on participation and performance.
- Collaborated with colleagues to share ideas and resources to enhance student experience and success.
- Provided valuable insight into local dive sites by conducting thorough research on natural features, currents, visibility conditions, and marine life habitats.
Warehouse Supervisor
Stanton Grove
Liverpool
01.1998 - 11.2001
- Supervised shipping and receiving, distribution and workplace safety.
- Supervised warehouse operations by managing employees during shifts.
- Operated warehouse material handling equipment correctly to move loads.
- Used warehouse management software to reconcile daily inventory.
- Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
- Conducted regular inventory audits to identify discrepancies in stock counts while implementing corrective measures as needed.
Education
High School Diploma -
Litherland High School
Liverpool 04.2001 -
Skills
Operations management
Staff training and development
Organizational development
Customer service
Recruiting and interviewing
Relationship building
Coaching and mentoring
Risk management
Project planning
Staff development
Stakeholder management
Regulatory compliance
Interests
SCUBA, Cycling, Building and Maintaining Italian Motor scooters
- SCUBA Diving: I love diving into the deep blue, exploring underwater worlds, and seeing marine life up close. It’s all about the thrill of discovery and enjoying the quiet beauty of the ocean.
- Cycling: Whether on a casual ride or pushing myself harder, cycling is my way to stay fit and enjoy the outdoors. It’s all about the freedom of the road and the wind in your face.
- Vintage Italian Motor Scooters: I’ve got a thing for classic Italian scooters—riding them, fixing them, and keeping them running smoothly. There’s something about their style and mechanics that I can’t get enough of.
Timeline
Divisional Manager
Digioutsource
08.2021 - 12.2024
Operations Customer Service Manager
Digioutsource
05.2018 - 08.2021
Risk Manager
Digioutsource
02.2017 - 05.2018
Customer Service Manager
Digioutsource
08.2012 - 01.2017
Shore Excursions Manager/Dive In Manager
Norwegian Cruise Line
11.2001 - 07.2011
High School Diploma -
Litherland High School
04.2001 -
Scuba Diving Instructor
Aquaventurers
11.2000 - 11.2001
Warehouse Supervisor
Stanton Grove
01.1998 - 11.2001