Hope Mudau
Receptionist
Krugersdorp
Summary
Driven Retail customer care professional with holistic sales and client care abilities, service-oriented nature and analytical approach to resolving customer problems. Sell prestigious brands cosmetic products while adapting to new industry trends and changing customer desires. Efficient and precise with commitment to meeting deadlines quickly and accurately. Ability to approach and recruit clients and convince them to participate in incentivized and unincentivized studies Proven to work closely with coworkers for effective data management. Skilled in document digitization, office modernization and data organization for enhanced productivity. Welcoming personable and energetic Receptionist committed to delivering excellence in all facets of customer service, security and administrative support. Offering honed competencies in meetings arrangement management and scheduling.
Overview
21
21
years of professional experience
7
7
years of post-secondary education
4
4
Languages
Work History
Receptionist
Rand Merchant Bank
Sandton Johhanessburg, South Africa
10.2018 - Current
- Welcoming incoming visitors and clients professionally and provide friendly, knowledgeable assistance.
- Screening and registering visitors on to the WizzPass application to maintain safety and security.
- On request assist the switchboard team to answer the phone promptly and directed incoming calls to correct offices.
- Keeping reception area clean and neat to give visitors positive first impression.
- Validate parking tickets electronically for clients.
Markert Research Field Interviewer
MillwardBrown South Africa
Rivonia, South Africa
03.2010 - 09.2018
- Conducted surveys, collected data and documented all responses.
- Reviewed and processed confidential and extremely time-sensitive data.
- Uploaded and transmitted data using Paper or computer based questioners and adhering to client preferred methodologies.
- Recruited respondents for product testing.
- Outsourcing business owners and conducting business to business interviews.
- .Conducting Mistry shopping
Beauty Consultant
Edcon
Fourways, GP
11.2001 - 02.2010
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
- Professionally applied makeup to clients for proms, weddings and special occasions.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Processed product purchases and payments, coordinating packaging.
- Conducted consultations to understand client's desired outcome and assessed skin type and face structure.
- Maintained counter hygiene and display areas for cleanliness and organization.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Trained and managed new employees on best practices and customer care procedures to eliminate inefficiencies.
- Built long-term, loyal customer relations by providing a holistic top-notch service.
- Arranged events to increase sales and reach target.
Education
Bachelor of Arts in Psychology - Humanitarian Studies
CornerStone Institute
Cape Town, WC 07.2021 - Current
Diploma - Administration
Boston Business College
Pretoria, GP 02.2000 - 03.2001
High School Diploma -
Northview High School
Highlands North JHB 01.1995 - 11.1999
Skills
Customer and client relations
undefinedTimeline
Bachelor of Arts in Psychology - Humanitarian Studies
CornerStone Institute
07.2021 - Current
Receptionist
Rand Merchant Bank
10.2018 - Current
Markert Research Field Interviewer
MillwardBrown South Africa
03.2010 - 09.2018
Beauty Consultant
Edcon
11.2001 - 02.2010
Diploma - Administration
Boston Business College
02.2000 - 03.2001
High School Diploma -
Northview High School
01.1995 - 11.1999
Similar Profiles
Tebuho SibandaTebuho Sibanda
Credit Manager- FNB/ RMB Private Banking at First National Bank/ Rand Merchant BankCredit Manager- FNB/ RMB Private Banking at First National Bank/ Rand Merchant Bank
Mvula NceleMvula Ncele
Test Analyst at Rand Merchant BankTest Analyst at Rand Merchant Bank
Matome MasielaMatome Masiela
Software Development Manager at RAND MERCHANT BANKSoftware Development Manager at RAND MERCHANT BANK