Richard Ashmore
Krugersdorp
Summary
Dynamic retail operations leader with a proven track record at Woolworths, excelling in budget administration and employee development. Expert in implementing innovative marketing tactics and enhancing customer loyalty. Successfully managed teams of over 300, driving profitability and operational efficiency while fostering a culture of continuous improvement.
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
25
25
years of professional experience
Work History
Owner
Overtat
05.2024 - Current
- Budgeting, buying and inventory management.
- market research and social marketing.
- Website building and maintenance.
- Business registration process.
- Logistics and customs.
- Customer service.
- Profit and sales targets.
Retail Operations Group Head
Woolworths
04.2016 - 03.2024
- Worked flexible hours across night, weekend, and holiday shifts.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Identified issues, analyzed information and provided solutions to problems.
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
- Proven ability to develop and implement creative solutions to complex problems.
- Ownership of budgets, budget planning and continual monitoring and feedback.
- Legal compliance including health and safety.
- Safety training and monitoring.
- Manage team of over 300 staff and managers.
- Assist in employee relations including recruitment and termination processes.
- Manage contractor teams ov over 60 people
- Hygiene and customer safety.
Retail Operations Manager
Woolworths
07.2002 - 03.2016
- Reviewed store sale numbers, cost of inventory, operational expenses and inventory losses.
- Determined layout of store merchandise for visual appeal to consumers.
- Liaised with senior leadership to report damaged inventory control tracking and reporting.
- Streamlined monthly, quarterly and yearly bank audits, effectively reducing financial discrepancies and risks.
- Supported human resources by responding to candidates and prescreening, interviewing and hiring team members.
- Directed training and performance monitoring for 100+ staff members.
- Open New Stores and streamline policies and processes.
Foods Departmental Manager
Woolworths
02.2000 - 06.2002
- Assisted team in meeting sales, stock loss, labor objectives, and margin goals to increase profitability.
- Set schedules for 30+ staff by planning and designating shifts and hours.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
No Degree - Values Based Leadership
OIM International
Scotland03-2013
No Degree - Retail Management Program
Woolworths Trainee
South Africa02-2001
No Degree - Graphic Design
Vaal Technical College
Vanderbijlpark01-1998
High School Diploma -
Vaal High
Vanderbijlpark12-1996
Skills
- Social media control
- Marketing tactics
- Value proposition development
- Life cycle project management
- Staff hiring
- Bidding processes
- Small business operations
- Budget administration
- Sales oversight
- Marketing
- KPI management
- Employee development
Languages
English
Advanced (C1)
Afrikaans
Elementary (A2)
Software
Office, word, excel, powerpoint, outlook
Photoshop
Corel draw
Windows
Linux
Interests
- Music
- TV & Films
- Art
- Web development
- PC building
- Technology
Timeline
Owner
Overtat
05.2024 - Current
Retail Operations Group Head
Woolworths
04.2016 - 03.2024
Retail Operations Manager
Woolworths
07.2002 - 03.2016
Foods Departmental Manager
Woolworths
02.2000 - 06.2002
No Degree - Values Based Leadership
OIM International
No Degree - Retail Management Program
Woolworths Trainee
No Degree - Graphic Design
Vaal Technical College
High School Diploma -
Vaal High
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