Hlengiwe Hadebe
Sales and Services Consultant
Pinetown
Summary
Dedicated and seasoned Sales Consultant with a proven track record of driving revenue growth and building lasting client relationships. With 6 years of experience, I bring a deep understanding of effective sales strategies, client needs analysis, and a consistent history of exceeding sales targets. Looking for an opportunity to incorporate my skills and training in the customer service, administrative and banking sectors/fields to help the company grow. I am looking forward to the roles that will help me realize my maximum potential by exploring the various aspects of these sectors/fields.
Overview
7
7
years of professional experience
Work History
Service Consultant (Better Prospects)
Capitec Bank Limited
01.2018 - 08.2024
- Led a high-performing sales team, where I was responsible for the oversite and driving of the team and key performance areas which ultimately led to achieving an increase in overall sales revenue
- Developed and implemented strategic sales plans resulting in consistently surpassing quarterly targets
- Developed a fun and engaging system for monitoring performance and rewarding exceptional performance and recognizing improvement
- Cultivated and maintained key client relationships, contributing to a growth in the client base
- Mentored junior sales team members, enhancing overall team performance
- Key Roles and Accountabilities:
- Client service and sales
- Processing and approving loan and credit card applications
- Processing funeral cover take ups and claims
- Monitoring and managing clients accounts and queries
- Cash handling / teller duties
- General administration duties
- Performing market research and competitor analysis
- Creating processes for monitoring and measuring performance levels
- Networking to grow client base
- External marketing and presentations.
Client Services Champion (Promotion)
Capitec Bank
08.2017 - 01.2018
- Collaborated with the sales team to identify upselling opportunities
- Assisted clients with product information, troubleshooting, and updates on existing queries
- Received recognition for contributing toward an efficient and effective work environment that is client centric
- Key Roles and Accountabilities:
- Hosting and welcoming clients visiting the branch
- Organising and managing branch flow
- Maintaining the professional look and feel of the branch
- Identifying breaches in service level agreements and ensured efficient and effective client service
- Assisting clients with specific queries and transactions on self service as well as through BYOD.
Education
Regulatory Examination Certificate -
Moonstone Business School of Excellence
11.2023
National Diploma in Management - undefined
Durban University of Technology
National Senior Certificate, Grade 12 - undefined
Ridge Park College
Skills
Communication skills
Interpersonal skills
Customer service skills
Administrative skills
Banking systems
Sales leadership skills
Strategic planning and organizing skills
Client relationship management skills
Time management skills
Sales analytics
Negotiation skills
Attention to detail
Computer Literacy in Word, Excel, PowerPoint, Internet and Email
Accomplishments
- Employee of the month for the months of June and July 2023 for highest performance in key performance areas
- Highest funeral cover sales and collections for the month of June and July 2023
- Highest funeral cover and credit sales for the Watercrest branch in the year 2019
Drivinglicense
Code 10
Availability
Immediately
Healthcondition
Good
Criminalrecord
None
Personal Information
- Date of Birth: 07/16/1996
- Gender: Female
- Nationality: South African
References
- Mrs Alicia Louwrens, Capitec Bank Limited, Branch Manager, Br004264@capitecbank.co.za, 073 798 4477
- Thobeka Msibi, Capitec Bank, Assistant Branch Manager, 072 697 9877
Timeline
Service Consultant (Better Prospects)
Capitec Bank Limited
01.2018 - 08.2024
Client Services Champion (Promotion)
Capitec Bank
08.2017 - 01.2018
Regulatory Examination Certificate -
Moonstone Business School of Excellence
National Diploma in Management - undefined
Durban University of Technology
National Senior Certificate, Grade 12 - undefined
Ridge Park College