Hlengiwe Hadebe
Sales and Services Consultant
Pinetown
Summary
Dedicated and seasoned Sales Consultant with a proven track record of driving revenue growth and building lasting client relationships. With 6 years of experience, I bring a deep understanding of effective sales strategies, client needs analysis, and a consistent history of exceeding sales targets. Looking for an opportunity to incorporate my skills and training in the customer service, administrative and banking sectors/fields to help the company grow. I am looking forward to the roles that will help me realize my maximum potential by exploring the various aspects of these sectors/fields.
Overview
7
7
years of professional experience
Work History
Service Consultant (Better Prospects)
Capitec Bank Limited
01.2018 - 08.2024
- Led a high-performing sales team, where I was responsible for the oversite and driving of the team and key performance areas which ultimately led to achieving an increase in overall sales revenue
- Developed and implemented strategic sales plans resulting in consistently surpassing quarterly targets
- Developed a fun and engaging system for monitoring performance and rewarding exceptional performance and recognizing improvement
- Cultivated and maintained key client relationships, contributing to a growth in the client base
- Mentored junior sales team members, enhancing overall team performance
- Key Roles and Accountabilities:
- Client service and sales
- Processing and approving loan and credit card applications
- Processing funeral cover take ups and claims
- Monitoring and managing clients accounts and queries
- Cash handling / teller duties
- General administration duties
- Performing market research and competitor analysis
- Creating processes for monitoring and measuring performance levels
- Networking to grow client base
- External marketing and presentations.
Client Services Champion (Promotion)
Capitec Bank
08.2017 - 01.2018
- Collaborated with the sales team to identify upselling opportunities
- Assisted clients with product information, troubleshooting, and updates on existing queries
- Received recognition for contributing toward an efficient and effective work environment that is client centric
- Key Roles and Accountabilities:
- Hosting and welcoming clients visiting the branch
- Organising and managing branch flow
- Maintaining the professional look and feel of the branch
- Identifying breaches in service level agreements and ensured efficient and effective client service
- Assisting clients with specific queries and transactions on self service as well as through BYOD.
Education
Regulatory Examination Certificate -
Moonstone Business School of Excellence
11.2023
National Diploma in Management - undefined
Durban University of Technology
National Senior Certificate, Grade 12 - undefined
Ridge Park College
Skills
Communication skills
Accomplishments
- Employee of the month for the months of June and July 2023 for highest performance in key performance areas
- Highest funeral cover sales and collections for the month of June and July 2023
- Highest funeral cover and credit sales for the Watercrest branch in the year 2019
Drivinglicense
Code 10
Availability
Immediately
Healthcondition
Good
Criminalrecord
None
Personal Information
- Date of Birth: 07/16/1996
- Gender: Female
- Nationality: South African
References
- Mrs Alicia Louwrens, Capitec Bank Limited, Branch Manager, Br004264@capitecbank.co.za, 073 798 4477
- Thobeka Msibi, Capitec Bank, Assistant Branch Manager, 072 697 9877
Timeline
Service Consultant (Better Prospects)
Capitec Bank Limited
01.2018 - 08.2024
Client Services Champion (Promotion)
Capitec Bank
08.2017 - 01.2018
Regulatory Examination Certificate -
Moonstone Business School of Excellence
National Diploma in Management - undefined
Durban University of Technology
National Senior Certificate, Grade 12 - undefined
Ridge Park College
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