Hlengiwe Goodness Mathonsi

• Resolve customer inquiries promptly to support higher satisfaction rates.
• Improve customer satisfaction by addressing concerns and queries promptly.
• Provide exceptional service to boost customer retention consistently.
• Deliver outstanding service to strengthen company reputation with clients.
• Resolve complaints quickly with professionalism and empathy.
• Cultivated strong customer relationships to support business growth.
• Assess customer needs and direct enquiries to correct team.
• Handle basic enquiries and complaints with calm, accurate responses.
• Greeted customers warmly at branch entrance to provide immediate professional welcome.
• Share clear, helpful information to create positive customer experiences.
• Coordinate with sales team to maximise account coverage effectively.
• Gathered customer feedback to inform product development decisions.
• Handle sensitive information with discretion to maintain client confidence.
• Meet service rating targets by managing enquiries with personalised care.
• Delivered outstanding service to enhance company's reputation among clients.

• Process teller transactions accurately, including bulk cash and note verification.
• Follow legal cash-handling standards, applying AML and fraud prevention protocols.
• Apply cash-handling procedures and controls to stay compliant.
• Support cash management through balancing and reconciliation activities.
• Maintain transaction logs and reconcile cash balances daily.
• Maintain and replenish ATMs, troubleshooting faults to protect uptime.
• Monitored branch liquidity to ensure consistent cash availability for operational needs.

Assisted walk-in clients with deposits, withdrawals, and account inquiries to enhance customer satisfaction.

• Coordinate with branch departments to resolve customer issues and streamline work.
• Shared banking product information to empower customers in making informed financial decisions.

• Delivered frontline customer service, assisting clients with banking transactions and resolving queries to enhance customer satisfaction
• Promoted financial products and services to clients, helping to achieve sales targets through effective communication
• Supported compliance efforts by ensuring adherence to banking regulations and internal policies, minimising risk
• Gained hands-on experience in credit checks, account reconciliations, and risk assessments
• Participated in classroom-based training on banking principles, financial systems, and ethics

• Process payments to creditors and maintain payment activity logs.
• Prepare tax returns accurately, avoiding potential penalties or legal issues.
• Analysed financial documents, enhancing data accuracy and minimising errors through thorough review.
• Manage asset register support tasks for internal audit preparation.
• Sorted and filed financial documents to ensure easy access and retrieval. for completed payments; ensuring organised record-keeping.
• Maintained and organised office files to support daily operations and information flow, completing daily document filing to support operational efficiency.
• Maintained office documents by organising, updating, and archiving to ensure accuracy. by organising, updating, and archiving accordingly.

• Completed monthly bookkeeping entries and maintained up-to-date records to facilitate accurate financial reporting.
• Filed company registration documents with Companies and Intellectual Property Commission (CIPC) to ensure compliance with regulatory requirements.
• Submitted annual returns to CIPC on schedule.
• Registered clients on SARS e-filing and submitted required returns.
• Performed school audit checks, documenting findings to support financial accountability and transparency.
• Conducted NPO audit work and prepared supporting documentation.
• Drafted B-BBEE documents and prepared share certificates for processing.
• Provided front desk support to ensure welcoming environment for clients. by greeting visitors and managing incoming calls.