Tshepiso Phiri
Johannesburg,South Africa
Summary
Detail-oriented professional with expertise in risk analysis techniques, compliance, and customer service. Demonstrates a result-oriented approach to actioning reports and data entry while embracing change to drive operational efficiency. Committed to delivering high-quality outcomes through meticulous attention to detail and effective problem-solving strategies.
Overview
4
4
years of post-secondary education
11
11
years of professional experience
Work history
Customer Liaison Officer
Standard Bank South Africa
Johannesburg, South Africa
2019.10 - 2026.07
- Led digital adoption efforts, optimizing customer experience through technological enhancements.
- Experience with customer relationship management (CRM) systems
- Managed the card collection desk, ensuring efficient and secure banking card distribution.
- Served as Card Custodian, safeguarding the integrity and privacy of customer data.
- Facilitated card collection, aiding customers with the retrieval of credit and cheque cards.
- Experience in sourcing appropriate risk data
- Supported UB consultants by activating accounts post-customer onboarding.
- Implemented Anti-Money Laundering (AML) actions, ensuring regulatory compliance.
Digital Consultant
Standard Bank South Africa
Johannesburg
2018.08 - 2019.09
- Boosted digital uptake
- Elevated digital adoption
- Drove digital sales growth
- Achieved targets via digital channels
Self-service Consultant/Voice Branch
Standard Bank South Africa
Johannesburg
2015.11 - 2018.11
- Inbound contact centre for self-service queries
- Enhanced customer self-service
- Managed inbound query center
- Streamlined query resolution
- Delivered top-tier support
Education
Banking Certificate - Financial services and banking, Higher Certificate HC NQF Level 5
Cornerstone
Johannesburg 2015.11 - 2016.10
Bachelor of Business Administration - Administration, Bachelors Degree NQF Level 7
Mancosa
Johannesburg 2023.02 - 2025.12
Skills
- Result-Oriented approach
- Risk analysis techniques
- Customer Service
- Data Entry
- Embracing Change
- Compliance
- Actioning Reports
Timeline
Bachelor of Business Administration - Administration, Bachelors Degree NQF Level 7
Mancosa
2023.02 - 2025.12
Customer Liaison Officer
Standard Bank South Africa
2019.10 - 2026.07
Digital Consultant
Standard Bank South Africa
2018.08 - 2019.09
Self-service Consultant/Voice Branch
Standard Bank South Africa
2015.11 - 2018.11
Banking Certificate - Financial services and banking, Higher Certificate HC NQF Level 5
Cornerstone
2015.11 - 2016.10