Summary
Overview
Work History
Education
Skills
Software
Hobbies
Timeline
Generic

Hendrik Machiel Zaayman

Micro-loan Consultant
Hartswater

Summary

Accomplished Micro-Loan Consultant with a proven track record at Microsure, adept in loan structuring and fostering client relationships. Reduced application errors significantly, ensuring compliance and enhancing portfolio management. Demonstrates exceptional documentation review skills and a commitment to achieving sales targets through strategic collaboration and personalized client guidance. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

3
3
years of professional experience
2
2
Languages

Work History

Micro-Loan Consultant

Microsure
02.2024 - Current
  • Managed a diverse portfolio of loans, ensuring compliance with company policies and industry regulations.
  • Collaborated with team members to develop strategies for meeting sales targets consistently.
  • Reduced loan application errors, implementing strict quality control measures for document verification.
  • Maintained open communication with old clients to cement relationships, drive referrals and obtain repeat business.
  • Assisted clients in securing loans by providing personalized guidance and identifying suitable products.

Administrator / Stock Controller

Trekker Dokter
01.2023 - 01.2024
  • Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
  • Maintained personnel records and updated internal databases to support document management.
  • Established an organized filing system that streamlined document retrieval and reduced misplaced files.
  • Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
  • Coordinated with IT department to upgrade software, ensuring all systems were up-to-date and running efficiently.

House Rental Assistant

Seeff Vredenburg - Gesina Zaayman
04.2022 - 11.2022
  • Increased customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Managed rental agreements and ensured accurate documentation for smooth property transitions.
  • Negotiated lease renewals with existing tenants, securing long-term rentals and reducing turnover rates.
  • Developed strong relationships with tenants, fostering a sense of community within the property.

Education

Sand Du Plessis High School
Bloemfontein

Skills

Documentation Review

Loan structuring

Loan Applications

Loan Processing

Risk evaluation

Debt Settlement

Portfolio Management

Software

Proloan

Microsoft Excel

Microsoft Word

Microsoft Outlook

Allps Debit Order Software

Zoho Invoice

Unipos

Hobbies

In my free time, I mostly do pc gaming and I do like to research new technology. I am also a major bookworm, and love to watch movies while a keep my hands busy with crochet or knitting. 

Also like to spend some of my free time in nature, go camping etc.

Timeline

Micro-Loan Consultant

Microsure
02.2024 - Current

Administrator / Stock Controller

Trekker Dokter
01.2023 - 01.2024

House Rental Assistant

Seeff Vredenburg - Gesina Zaayman
04.2022 - 11.2022

Sand Du Plessis High School
Hendrik Machiel ZaaymanMicro-loan Consultant