Hellen Hlongwane
Fraud Analyst
Johannesburg
Summary
An experienced Fraud Analyst with a proven track record of safeguarding financial assets through advanced fraud detection, risk mitigation, and data-driven insights. Ready to elevate fraud prevention strategies as an Insights and Analytics Fraud Manager within the Bidvest Bank Group. Deep expertise in fraud frameworks, regulatory compliance, and predictive analytics. Adept at identifying emerging threats, designing proactive countermeasures, and driving cross-functional collaboration to enhance security and business growth. Strategic thinker and problem solver committed to innovation and operational excellence in fraud risk management.
Overview
17
17
years of professional experience
1
1
year of post-secondary education
2
2
Languages
Work History
Fraud Prevention Analyst
Bidvest Bank
02.2017 - Current
- Developed fraud detection strategies aligned with business objectives.
- Led investigations into fraudulent activities, gathering evidence and reporting findings.
- Provided compliance support for AML, CTF, and sanctions programs.
- Built strong relationships with internal teams to mitigate fraud risks.
- Conducted data analysis and root cause assessment for financial crime trends.
- Played a pivotal role in enhancing fraud detection systems.
- Supported alliance partners with fraud prevention methodologies.
- Delivered training initiatives on fraud risks and compliance matters.
Call Centre Agent
Virgin Mobile UK
07.2008 - 10.2014
- Provided excellent customer service, ensuring client needs were met efficiently.
- Analyzed customer queries to provide tailored solutions.
- Built strong rapport with customers, improving retention rates.
Education
National Senior Certificate (NQF 4) -
MH Joosub Technical Secondary School
01.2004 - 12.2004
Higher Certificate - Criminal Justice and Forensic Investigations
University of Johannesburg
Skills
- Fraud Prevention & Detection
- Team Leadership & Relationship Management
- Problem-Solving & Critical Thinking
- Strong Report Writing & Communication Skills
- Regulatory Compliance & Ethical Practices
- Risk Mitigation Strategies
- Knowledge of AML, CTF, PRECCA, FICA, POPI, PFMA
- Investigative Interviewing
- Data Analysis & Fraud Trend Identification
- Financial Crime Investigations
- Fraud Prevention & Detection
Qualifications And Education
- Higher Certificate in Criminal Justice and Forensic Investigations, University of Johannesburg
- National Senior Certificate (NQF 4), MH Joosub Technical Secondary School, 2004
Key Skills And Abilities
- Fraud Prevention & Detection
- Financial Crime Investigations
- Data Analysis & Fraud Trend Identification
- Investigative Interviewing
- Knowledge of AML, CTF, PRECCA, FICA, POPI, PFMA
- Risk Mitigation Strategies
- Regulatory Compliance & Ethical Practices
- Strong Report Writing & Communication Skills
- Problem-Solving & Critical Thinking
- Team Leadership & Relationship Management
- Project Management & Process Improvement
Location Preferences
All Johannesburg Areas
Personal Information
- Citizenship: South African
- Date of Birth: 10/01/87
- Gender: Female
- Driving License: C1 (Own Vehicle)
Timeline
Fraud Prevention Analyst
Bidvest Bank
02.2017 - Current
Call Centre Agent
Virgin Mobile UK
07.2008 - 10.2014
National Senior Certificate (NQF 4) -
MH Joosub Technical Secondary School
01.2004 - 12.2004
Higher Certificate - Criminal Justice and Forensic Investigations
University of Johannesburg
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