Surprice Ntene

• Enhanced customer confidence after successfully resolving high-profile fraud cases, leading to increased customer retention and loyalty.
• Prevented significant financial losses by swiftly identifying compromised accounts and taking appropriate action to secure client assets.
• Evaluated the effectiveness of current anti-fraud controls and recommended improvements, resulting in a strengthened overall defense against fraudsters.
• Achieved a high level of accuracy in identifying suspicious transactions through regular calibration of risk-scoring models, ensuring that genuine customers were not unduly inconvenienced.
• Demonstrated adaptability by staying informed about new developments in the constantly evolving landscape of financial crime and adjusting our strategies accordingly.
• Initiated proactive measures to prevent fraudulent activity by conducting thorough background checks on potential clients during the onboarding process.
• Improved company''s risk management processes through continuous monitoring, detection, and reporting of fraudulent activities.
• Identified trends in fraudulent activity by analyzing large sets of financial data, enabling proactive measures to mitigate risks.
• Reduced instances of fraud by implementing thorough transaction analysis and investigation techniques.
• Evaluated customer data to identify and prevent fraudulent activities.

• Leading the fraud detection and analyst team.
• Identified trends in fraudulent activities by analyzing large data sets and reporting findings to management.
• Managed a high-performing team, fostering an environment of continuous learning and growth.
• Reduced fraud incidents by implementing effective policies and procedures for the team.
• Implemented robust internal controls to prevent unauthorized access to sensitive information and systems.
• Coordinated cross-departmental efforts in response to emerging threats or changes in the regulatory landscape.
• Mentored junior team members, contributing to their professional development and success within the organization.
• Streamlined fraud detection processes, leading to faster resolution of cases.
• Resolved complex fraud cases efficiently, utilizing advanced analytical techniques and tools.
• Promoted a culture of integrity within the organization by sharing insights gained from successfully resolved cases and emphasizing the importance of ethical behavior.
• Analyzed financial statements to identify discrepancies, irregularities and fraudulent activity.
• Interviewed witnesses thoroughly, asking appropriate questions to ascertain critical details about each case.
• Creating and testing fraud rules on UAT and production environments.
• escalation or system outages
• Creating and reviewing fraud detection and analyst SOP.
• Optimizing team training.
• Conducting KPI reviews.
• Conducting interviews for the fraud analyst and detection roles.
• Conducting disciplinary actions.
• Compiling and presenting daily, weekly and monthly reports.
• Assisting to the field investigators.
• Assistance to the fraud manager.

• Evaluated customer data to identify and prevent fraudulent activities.
• Tracked fraud cases and monitored trends to develop strategies for prevention.
• Analyzed large amounts of data to find patterns of fraud and anomalies.
• Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
• Enhanced detection capabilities for potential fraudulent activities through regular review of account transactions and patterns.
• Maintained up-to-date knowledge of regulations related to fraud prevention, ensuring compliance with relevant laws and guidelines.
• Performed risk assessments to determine level of fraud risk and prioritize investigations.
• Provided training to new team members on fraud detection techniques, enhancing their ability to identify potential threats quickly and accurately.
• Increased customer trust and confidence by effectively communicating fraud investigation outcomes.
• Enabled faster resolution of fraud claims by automating parts of investigation process.
• Fraud systems and rules testing.
• Creating and reviewing fraud rules.
• Creating and reviewing SOP and training manuals

• Credit application documents (KYC) vetting.
• Conducted research and interviews with relevant stakeholders to gather evidence and build case files.
• Interviewed witnesses thoroughly, asking appropriate questions to ascertain critical details about each case.
• Analyzed financial statements to identify discrepancies, irregularities and fraudulent activity.
• Escalation of suspected syndicates to the investigators.
• Escalation od suspected merchants misconducts of the investigators.
• Addling confirmed fraud syndicates to the SAFPS.
• actioning credit vetting team escalations.
• Prevented significant financial losses by swiftly identifying compromised accounts and taking appropriate action to secure client assets.
• Evaluated the effectiveness of current anti-fraud controls and recommended improvements, resulting in a strengthened overall defense against fraudsters.
• Demonstrated adaptability by staying informed about new developments in the constantly evolving landscape of financial crime and adjusting our strategies accordingly.
• Improved company''s risk management processes through continuous monitoring, detection, and reporting of fraudulent activities.
• Collaborated effectively with internal stakeholders from various departments to devise coordinated responses against organized criminal networks targeting our institution.

• Increased efficiency of fraud detection systems by continuously optimizing monitoring processes and procedures.
• Screen new customers for potential impersonation fraud.
• Vetting KYC documents on onboarding.
• Transactional monitoring using fraud detection alert systems.
• Void fraudulent transactions to prevent chargebacks.
• conducting deep dives to determine syndicates MO.
• Provided valuable insights to stakeholders by preparing detailed reports on fraud cases and related trends.
• Maintained a high level of knowledge about emerging fraud schemes, enabling proactive response to potential threats.

Fraud Analyst Role: From June 2009 to May 2014.

• Worked as a credit card, debit card and application fraud analyst.

AVAF Data Capture Role: From November 2007 to May 2009.

• Vetting and and capturing AVAF credit applications on the system.

Teller Role: from January 2006 to October 2007

• Handles the day-to-day financial transactions for customers, including deposits, withdrawals, and other banking needs, while adhering to strict security and confidentiality protocols.