Heinrich Smalberger
Aspiring CGMA
Cape Town
Summary
I am a punctual and motivated individual who can work in a busy environment and produce high standards of work. I am an excellent team worker and can build up good levels of working relationships with all my colleagues. I value honesty and integrity and take ownership and responsibility for all my actions.
Professional with experience in customer service, inventory management, and sales support. Strong focus on team collaboration and consistently achieving results. Skilled in handling transactions, maintaining store cleanliness, and providing exceptional customer experiences. Reliable and adaptable to changing needs, ensuring smooth operations and customer satisfaction.
Overview
23
23
years of professional experience
2
2
Languages
Work History
Shop Assistant
Hardware Plus
10.2024 - 01.2025
- Remained calm and composed in tense situations involving angry or upset customers.
- Completed daily tasks accurately and on-time to support shop needs.
- Assisted customers in locating items, ensuring a positive shopping experience.
- Greeted customers entering store and offered assistance with requirements.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Managed product displays, showcasing new arrivals or bestsellers for increased visibility and sales opportunities.
- Checked incoming orders and organized new stock.
- Contributed to team success by supporting colleagues during peak periods or staff shortages.
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
Health and Safety Officer/ Asset Protection Manager
Builders
03.2002 - 06.2022
- Asset protection Manager / Health & Safety Officer - 4 years (Builders Express N1 city) I ensured that day to day health and safety aspects of the business was complied with
- I also looked at the risks of the business by mitigating, minimizing or eliminating
- I also managed the security and cleaning department and assisted senior management with day-to-day operations
- Tools Sales Consultant - 2 years (Builders Express N1 city) Make sales, merchandising, assisted with customer service and stock takes
- Paint Sales consultant - 6 years (Builders Warehouse Tygerberg / Builders Express N1 City) Make sales, merchandising, assisted with customer service and stock takes
- Stock counter / Controller - 5 years (De La Rey Tygerberg) Ensured that daily, weekly, monthly counts are always conducted accurately, and in charge of annual stock takes
- Customer service / Yard assistant - 3 years (De La Rey Tygerberg) I ensured that all customers service queries and was responsible for merchandising and housekeeping is up to business standard
- Documentation and Incident management
Education
SAMTRAC CERTIFICATE - Introducon to SAMTRAC, The HSE management system & legislaon, Foundaons of HSE, Hazard idenficaon and Risk assessment
NOSA College
HIGHER NATIONAL CERTIFICATE - Afrikaans HG, English HG, Mathemacs SG, Geography SG, Business Economics SG, Accounng SG
Tygerberg Highschool
CIMA CERTIFICATE STRATEGIC LEVEL -
Astranti UK
09.2022 - 09.2026
No Degree - Health & Safety
The Safety Academy
Cape Town, South Africa 04.2001 -
No Degree - Health & Safety
The Safety Academy
Cape Town, South Africa 04.2001 -
No Degree - Health & Safety
The Safety Academy
Cape Town, South Africa 04.2001 -
No Degree - Health & Safety
The Safety Academy
Cape Town, South Africa 04.2001 -
No Degree - Health & Safety
The Safety Academy
Cape Town, South Africa 04.2001 -
Skills
Management
Hobbies
- I Enjoy Listening To Music
- Reading
- Hiking
- Watching Football
- Playing With My Dog
- Spending Quality Time With My Family
References
MR ZUKO TETO
Builders
0716808490
zuko.teto@builders.co.za
MR ROMEO KAYSER
Builders
0744460211
romeo.kayser@builders.co.za
MR RICHARD LITTLE
Hardware Plus Goodwood
0827319396
Timeline
Shop Assistant
Hardware Plus
10.2024 - 01.2025
CIMA CERTIFICATE STRATEGIC LEVEL -
Astranti UK
09.2022 - 09.2026
Health and Safety Officer/ Asset Protection Manager
Builders
03.2002 - 06.2022
No Degree - Health & Safety
The Safety Academy
04.2001 -
No Degree - Health & Safety
The Safety Academy
04.2001 -
No Degree - Health & Safety
The Safety Academy
04.2001 -
No Degree - Health & Safety
The Safety Academy
04.2001 -
No Degree - Health & Safety
The Safety Academy
04.2001 -
SAMTRAC CERTIFICATE - Introducon to SAMTRAC, The HSE management system & legislaon, Foundaons of HSE, Hazard idenficaon and Risk assessment
NOSA College
HIGHER NATIONAL CERTIFICATE - Afrikaans HG, English HG, Mathemacs SG, Geography SG, Business Economics SG, Accounng SG
Tygerberg Highschool
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