Sherien Badenhorst
Shop Assistant
Kuilsrivier
Summary
During my school years, I did a vacation job at Innovation Wealth Financial Services, where I helped them with the necessary admin work. Retail professional with experience in providing excellent customer service and managing stock levels. Capable of operating tills, handling cash transactions, and maintaining a tidy and organized shop floor. Friendly and approachable, able to assist customers with product queries and ensure a positive shopping experience. Experienced in providing exceptional customer service and ensuring pleasant shopping experiences. Quick to assist with queries, manage shelves, and handle transactions in friendly and approachable manner. Enjoy creating a welcoming atmosphere and working as part of a team.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Shop Assistant
Milady's
Tyger Valley, South Africa
06.2025 - Current
- Assisted customers by providing product information and recommendations, enhancing the shopping experience and ensuring satisfaction.
- Maintained merchandise displays by restocking items and organizing shelves, leading to a more appealing store environment.
- Processed transactions accurately and efficiently at the cash register, contributing to a smooth checkout process for customers.
- Engaged with customers to resolve inquiries and complaints, fostering a positive shopping atmosphere and encouraging repeat business.
- Responsibilities: Stock Management: Ensure that stock is accurately received & unpacked to merchandise and replenish the sales floor.
- Monitor and manage stock levels through defined processes (stock counts, stock takes, stock loss action plans etc.) to mitigate risks (stock loss) and ensure adequate stock on hand.
- Identify and propose new opportunities to increase sales and brand awareness. This may include in-store marketing, competitor shopping, partnering/participating in local events and driving new accounts/memberships per targets (if applicable). .
- Customer Experience Management: Ensure and maintain the implementation of customer experience processes (through the execution of markdowns, repricing, promotions, customer experience plans, visual standards, customer feedback, general housekeeping etc.) to meet customer service standards.
- self-motivated and self-driven Visual Merchandiser who will be responsible for executing attractive visual displays throughout the store within the Visual merchandise standards set out by the Ops visual team to enhance the customer experience and maximize sales.
- Visual Merchandising: Ensure Visual Guide & weekly windows BIL's (Business Instructional letter) are implemented onto the sales floor to enhance visual appearance by bringing in all aspects such as drive aisles, windows and sales floor fixtures with clear identification of product and price. Ensure all mentioned is as per Visual merchandise standards.
- In-store Visual Displays & Mannequins: Responsible for all in-store marketing & visual material, signage, mannequins, etc as well as dressing of mannequins as set out in the visual guidelines & BIL's. Ensure all are safely housed with easy accessibility and that the store has sufficient signage and price points.
- Communication: Ensure all Visual Merchandise Guides, Windows, Drive Aisles and Promotions are viewed and instore images of completed tasks are sent to the Area Visual Co-ordination. Responsible for establishing and creating a good working relationship between Support Centre Visual team and store and giving regular feedback to Operations Management.
- Promotions: Ensure all promotions are implemented correctly demonstrating product, price, value offering, product intrinsic in the most visually attractive and easily identifiable manner for the customers.
- Sales & Customer Service: Drive sales and basket size through engaging and serving the customer with product knowledge (incl. co-ordination, benefits, handling care etc.) and promoting add-ons
Shop Assistant
Ackerman's
Tyger Valley, Durbanville & Hazendal, Kuilsriver
01.2025 - 06.2025
- As an Ackerman's Shop Assistant/Cashier, you'll be responsible for providing excellent customer service, assisting with stock management and merchandising, and efficiently processing transactions at the till point while upholding company values and policies.
- Customer Service:
- Greet customers warmly and assist with their inquiries.
- Help customers to find products and provide product information.
- Attending customer queries and complaints professionally.
- Ensure a positive and enjoyable shopping experience.
- Cashier Duties:
- Process cash and card payments accurately and efficiently.
- Process lay-bys and customer refunds.
- Maintain a clean and organized checkout area.
- Report discrepancies and problems to the supervisor.
- Ensure till balancing at the end of the shift.
- Merchandising and Stock Management:
- Ensure stock is correctly priced and displayed.
- Maintain product availability on the sales floor.
- Participate in stock takes and inventory management.
- Keep up to date with promotions and displays.
- Maintain housekeeping standards
- Collaborated with team members to manage inventory levels, effectively reducing stock discrepancies and improving order fulfillment.
- Trained new staff on store procedures and customer service best practices, promoting a consistent and effective team performance.
- Implemented visual merchandising strategies, enhancing product visibility and driving sales through effective in-store promotions.
- Analyzed customer feedback to identify trends, informing management decisions on product selection and service improvements.
- Assisted customers by providing product information and recommendations, enhancing the shopping experience and ensuring satisfaction.
- Maintained merchandise displays by restocking items and organizing shelves, leading to a more appealing store environment.
- Processed transactions accurately and efficiently at the cash register, contributing to a smooth checkout process for customers.
- Engaged with customers to resolve inquiries and complaints, fostering a positive shopping atmosphere and encouraging repeat business.
Administrative Assistant
Innovation Wealth Financial Services
Tyger Valley, Durbanville
11.2024 - 12.2024
- Helping out when needed as an office admin assistant, responsible for performing the general recordkeeping and communication activities required to keep an office functioning. The duties include scanning, filing and organizing records; distributing memos throughout an office and fielding inquiries from customers and clients
- Answered telephone calls to offer information, direct callers, and take messages.
- Handled photocopying documents and updating files.
- Maintained filing systems, both digital and paper-based, for easy retrieval of documents.
- Responded to incoming requests for information or forwarded to appropriate individual.
- Managed confidential information with discretion, upholding data protection standards.
- Supported office operations by taking on ad-hoc clerical duties.
- Secured data by following confidentiality procedures.
- Scanned new documentation into the system and classified data using standard codes.
School Student
Jan Kriel School
Kuilsriver, West Cape
01.2020 - 11.2024
- November 2024 was the final year of high school and the grade 12 qualification received on graduating from high school. I have passed Matric with a Bachelor's pass!
- This qualification allows you to apply for a bachelor's degree at a university or other accredited higher learning institution
Education
Certificate of Higher Education Matric -
Jan Kriel School
Kuilsriver01.2024
Skills
Customer Service & Communication
Team player mentality
Positivity and enthusiasm
Cashier Duties
Merchandising and Stock Management
Operational & Retail Skills
Teamwork
Knowledge of Ackermans Values, Policies, and Procedures
Customer Service
Cleaning
Effective communication
Excellent communication skills
Money handling
Shelf stocking
Flexible
Cleanliness standards
Superb time management
Outgoing and enthusiastic
Client relationship building
Stock management
Health and safety procedures
Heavy lifting
Basic mathematics
Stock counting
Stock replenishment
Cashing up
Store maintenance awareness
Barcode scanning
Proactive attitude
Product display setup
Product knowledge
Cash management
Safety procedures
Presentation standards
Returns and exchanges
Complaint handling
Electronic payment processing
Product placement strategies
Product promotions
Retail merchandising expertise
Brand representation
Refund and exchange processing
Fashion sense
Energetic self-starter
Merchandise pricing
Product knowledge retention
Point of sale operation
Fashion trend awareness
Promotions
MS Office
Merchandising
Sales persuasion
Returns processing
Visual merchandising
Window dressing
Retail software usage
Credit card processing
Interests
Dance, Chef, Jogging
Timeline
Shop Assistant
Milady's
06.2025 - Current
Shop Assistant
Ackerman's
01.2025 - 06.2025
Administrative Assistant
Innovation Wealth Financial Services
11.2024 - 12.2024
School Student
Jan Kriel School
01.2020 - 11.2024
Certificate of Higher Education Matric -
Jan Kriel School