Heinrich Jaftha
Returns / Receiving / Dispatch / Admin Clerk And Store Man , Drivers Assistant .
Cape Town
Summary
Dedicated [Industry] professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced [Job Title] with over [Number] years of experience in [Industry]. Excellent reputation for resolving problems and improving customer satisfaction. Reliable employee seeking [Job Title] position. Offering excellent communication and good judgment.
Overview
26
26
years of professional experience
Work History
Returns Clerk; Drivers Assistant and Admin Clerk.
RTT Logistics, Pharmed
Cape Town
12.2011 - 11.2020
- Worked with customers to understand needs and provide excellent service.
- Increased customer satisfaction by resolving issues.
- Identified issues, analyzed information and provided solutions to problems.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Maintained energy and enthusiasm in fast-paced environment.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Resolved problems, improved operations and provided exceptional service.
- Worked flexible hours across night, weekend and holiday shifts.
- Led projects and analyzed data to identify opportunities for improvement.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Developed and maintained courteous and effective working relationships.
- Exceeded goals through effective task prioritization and great work ethic.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Store Man , Receiving Clerk
Robertson & Caine
Cape Town
06.2007 - 01.2011
- Orchestrated routing by producing accurate shipping documentation and package labels.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers.
- Investigated and adopted optimal shipping and receiving strategies by selecting best carriers, routes and methods to minimize costs and enhance schedules.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Maintained accurate computer records of materials weights, bill amounts and identified variances.
- Updated database with changes in carrier status.
Receiving Clerk , Senior Store Man
Clicks
Cape Town
06.1994 - 06.2007
- Double-checked cargo inventories and documentation for accuracy.
- Supervised employees for exceptional store operations, customer retention and positive brand experiences.
- Unloaded pallets and deliveries and organized products in warehouse.
- Identified and recommended areas for improvement in processes with targeted solutions.
- Collaborated with management to reduce waste and expenses, while optimizing profitability responsibly.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Orchestrated routing by producing accurate shipping documentation and package labels.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Worked with inventory managers and unloaders to plan deliveries.
- Requisitioned and stored shipping materials and supplies to maintain inventory of stock.
- Communicated with key account contacts, responded to complex customer needs and consulted partners to boost sales among valued customers.
Education
Symphony Senior Secondary School , School of Life
Cape TownSkills
- Permitting and administration knowledge
Accomplishments
- Collaborated with team of [Number] in the development of [Project name].
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Resolved product issue through consumer testing.
Timeline
Returns Clerk; Drivers Assistant and Admin Clerk.
RTT Logistics, Pharmed
12.2011 - 11.2020
Store Man , Receiving Clerk
Robertson & Caine
06.2007 - 01.2011
Receiving Clerk , Senior Store Man
Clicks
06.1994 - 06.2007
Symphony Senior Secondary School , School of Life