HAZVINEI ABIGAIL CHANAKA

• Manage a high-volume section, serving up to 150 customers per shift, contributing to a 20% increase in repeat customers.
• Train and mentor 15 new waitstaff, improving service quality and reducing onboarding time by 30%.

Coordinate with kitchen and bar staff to ensure timely and

accurate order delivery, decreasing order errors by 15%.

Runner by monitor order timing and expedite delivery to ensure prompt service.

• Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.

Support waitstaff with the setup and clearing of tables ,and help with refilling drinks and condiment.

• Delivered prompt and courteous service, increasing positive customer reviews on online platforms by 10%.
• Assisted in developing a new training program for incoming staff, improving service speed by 15%.
• Maintained cleanliness and organization of dining areas, contributing to a consistently high health inspection rating.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Inspected dishes and utensils for cleanliness.
• Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.