Hazel Kulani Nyathi
Thulamahashe
Summary
My experience in the use of pc hardware and software with specific knowledge of spread sheet, word processing and database applications as well as knowledge of computer hardware repair ,network hardware and operating system, installation and maintenance .Also customer service has taught me how to meet and exceed each customers expectations ,I have assisted different types of customers in all types of setting, I also established excellent relationships with clients , employees and manufactures, I also have a record of consistently meeting or exceeding performance targets. I also deal with difficult and unsatisfied customers handle their queries without arguing with them. I pay full attention and take full details of customers without interrupting them. I have patience and ability to remain calm in a stressful situation and to be thorough and pay attention to details.
Overview
14
14
years of professional experience
Work History
Pharmacist assistant
Dis-chem Pharmacy (Carnival Mall)
Brakpan
11.2023 - Current
- To ensure proper receiving, capturing and storing of medication and consumables according to the standard operating procedures (SOP)
- To ensure responsibility and accountability for safe patient use.
- To compound and prepare medications as delegated
- To promote correct evaluation prescription and legal processing of medicine prescription.
- To provide a superior customer services by acting as brand ambassador by being visible ,knowledgeable and offering friendly and professional service.
- To make customers aware of promotions in order to positively affect sales and to ensure customers feel good and pay less.
- To maintain updated knowledge on products in order to provide correct information to customers at all times.
- Applying stock control and ensuring proper storage of medicine.
- Ensuring proper appropriate use of medicine
- The promotion of public health
- Ensure accurate recording of statistics and administrative requirements as required by the policy
- Also participating in pharmacy education programs.
Pharmacist Assistant
Clicks Pharmacy
Springs
11.2019 - 10.2023
- Answered customer phone calls to address questions and provide assistance with prescriptions.
- Received, processed and entered prescription orders into pharmacy databases.
- Maintained a clean and organized work environment, adhering to strict hygiene protocols for optimal patient care.
- Improved patient outcomes by providing accurate medication and dosage information to the pharmacist.
Customer Services Clerk
Absa Bank
02.2015 - 03.2017
- Provide information to customers by verifying understanding of request answering questions and offering assistance
- Resolves billing problems by identifying the problem explaining procedures forwarding required adjustments
- Improves quality results by evaluating processes and recommending changes
- Updates job knowledge by participating in educational opportunities
- Accomplishing Customer service and organization mission by completing related results as needed
Information Technology Technician Intern
Treasury Department (Department of Finance)
09.2011 - 08.2012
- Provides first -response and follow-up help desk services over the phone and by remotely desktop support, monitor all incidents ,regardless of assignment to ensure service level agreement s are met
- Troubleshoot and support the departments computer and networks systems including cabling , peripheral equipment’s (Printers ,mobile devices and telephone systems including internet protocol)
- Set up ,install, upgrade and configure computer systems and peripheral equipment’s including printers help maintain accurate hardware and software inventories and assist in ordering equipment as directed
- Provide orientation and guidance to users on how to operate new software and computer equipment
- Check computer hardware (mouse, keyboards and hard drives ) to ensure that it functions perfectly.
- Ensure security and privacy in of network computers.
- Creating user accounts using active directory, helping users by restoring their usernames and passwords.
- Perform troubleshooting to diagnose and resolve computer prooblems.
Education
Qualified post basic pharmacist Assistant - undefined
Pharmacy Health Academy
01.2023
BSC Degree - Mathematics, Computer Science and Statistics
University of Limpopo
01.2009
Matriculated - English, Xitsonga, Mathematics, Biology, Physical Science, Agricultural Science, Economics, Afrikaans
Malamule High
01.2004
Skills
- Excel - Good
- PowerPoint - Good
- Word - Good
- Adobe - Good
- Verbal Communication and listening - Good
- Resolving Conflict - Good
- Promoting process improvement - Good
- Time management - Good
- Report Writing - Good
- Capturing Data - Good
- Driving Code 10 (C1) - Good
- Customer care - Excellent
Languages
English
Xitsonga
SePedi
SiSwati
IsiZulu
Afrikaans
References
Charne Jooste: Dis-chem Carnival mall pharmacy manager
Contact : 084 456 0201 /charne.jooste@dischem.co.za
Timeline
Pharmacist assistant
Dis-chem Pharmacy (Carnival Mall)
11.2023 - Current
Pharmacist Assistant
Clicks Pharmacy
11.2019 - 10.2023
Customer Services Clerk
Absa Bank
02.2015 - 03.2017
Information Technology Technician Intern
Treasury Department (Department of Finance)
09.2011 - 08.2012
Qualified post basic pharmacist Assistant - undefined
Pharmacy Health Academy
BSC Degree - Mathematics, Computer Science and Statistics
University of Limpopo
Matriculated - English, Xitsonga, Mathematics, Biology, Physical Science, Agricultural Science, Economics, Afrikaans
Malamule High