Harrison Rakau
Midrand
Summary
Efficient and enthusiastic Storage A with over +6 year in the Enterprise Storage management environment. excited to leverage and gain new skill set in the ever changing world of technology.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Resident Storage Engineer
Dell Technologies
01.2020 - Current
- Manage, maintain, and support of data storage solutions utilizing DELL EMC Product line, ie PowerProtect DD, ECS, VMAX, Unity, PowerStore and PowerEdge servers.
- Respond to storage issue by applying 1stlevel support diagnosis & troubleshooting.
- Develop new processes and use cases that drive technology adoption to harness full functionality of customer storage environment and ensure that Business needs are satisfied.
- Respond, address, and escalate risks identified within the storage infrastructure and ensure that all risks are categorized, communicated, and actioned.
Field Services Engineer – Graduate
Dell Technologies
09.2017 - 09.2019
- Job shadowing
- Plan and schedule training on Dell Storage product offering as part of development & graduate program.
- Managing and completing administrative processes related to asset and Service requests for Engineer site dispatch.
- Organizing and managing all related assets records.
- Liaise with logistics to ensure asset are moves efficiently.
Education
Customer Management (NQF 5)
KLM EMPOWERED
Johannesburg, South Africa09.2019
IT Systems Development (NQF 5)
KLM EMPOWERED
Johannesburg, South Africa09.2018
Business Administration (NQF 4)
KLM EMPOWERED
Johannesburg, South Africa09.2017
Grade 12 (matric)
Ramoshidi Technical High School
Seabe Mpumalanga12.2009
Skills
- VMware
- Basic Linux admin
- Enterprise Storage Management
- Troubleshooting
- Customer oriented
- Problem-solving abilities
Certification
Dell Technologies - Associate - Information Storage and Management
Timeline
Resident Storage Engineer
Dell Technologies
01.2020 - Current
Field Services Engineer – Graduate
Dell Technologies
09.2017 - 09.2019
Customer Management (NQF 5)
KLM EMPOWERED
IT Systems Development (NQF 5)
KLM EMPOWERED
Business Administration (NQF 4)
KLM EMPOWERED
Grade 12 (matric)
Ramoshidi Technical High School
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