Harrison Rakau
Storage Consultant
Midrand
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills in the storage management space.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Resident Storage Engineer
Dell Technologies
01.2020 - Current
- Manage, maintain, and support of data storage
solutions utilizing DELL EMC Product line, ie PowerProtect DD, ECS,PowerMax, Unity, PowerStore and PowerEdge servers. - Responsible for storage provisioning tasks.
- Develop new processes and use cases that drive technology adoption to harness full functionality of customer storage environment and ensure that Business’ needs are satisfied.
- Respond to and address risks identified within the storage infrastructure and ensure that all risks are identified, categorized, communicated, and actioned.
- Document, analyze and maintain reporting and communicate anomalies and trends.
Field Services - Graduate
Dell Technologies
09.2017 - 09.2019
- Job shadowing
- Plan and schedule training on Dell Storage product offering as part of development & graduate program.
- Managing and completing administrative processes related to asset and Service requests for Engineer site dispatch.
- Organizing and managing all related assets records.
- Liaise with logistics to ensure asset are moves efficiently.
- Self-motivated, with a strong sense of personal responsibility
Education
Customer Management (NQF 5)
KLM Empowered
Johannesburg, South Africa09.2019
IT ( System Development) NQF5
KLM Empowered
Johannesburg, South Africa09.2018
National Senior Certificate (Matric)
Ramoshidi Technical Secondary School
Mpumalanga, South Africa 04.2001 -
Skills
Customer Service
Troubleshooting
Interpersonal Communication
Customer Service
Problem-solving abilities
Reporting
Enterprise Storage management
Certification
Associate - Information Storage and Management Version 3.0
Timeline
Resident Storage Engineer
Dell Technologies
01.2020 - Current
Field Services - Graduate
Dell Technologies
09.2017 - 09.2019
National Senior Certificate (Matric)
Ramoshidi Technical Secondary School
04.2001 -
Customer Management (NQF 5)
KLM Empowered
IT ( System Development) NQF5
KLM Empowered