Hannah Jewel Ashun-Daniels
Takoradi
Summary
To enhance my professional skills, capabilities and knowledge in an organisation which recognises the value of hard work and trusts me with responsibilities and challenges.
Overview
5
5
years of post-secondary education
4
4
years of professional experience
Work History
Customer Service Representative/External Sales Consultant
First National Bank Ghana
01.2020 - 06.2021
- Resolve customer complaints via phone and email.
- Use telephones to reach out to customers and verify account information.
- Greet customers warmly and ascertain problem or reason for calling.
- Assist with placement of orders, refunds, or exchanges.
- Help customers with complaints and questions.
- Give customers information about products and services.
- Issue visa cards, cheque books and book loans Helping customers understand the bank’s product and answering questions about their reservations and provide feedback.
Direct sales officer/ support officer
GHL Bank
10.2018 - 06.2020
- Prospecting for new business and sustaining existing relationships with clients.
- Takes responsibility for the output and growth in numbers and volume of loans and credit portfolio.
- Ensures maintenance of high quality and timely service delivery.
- Develop effective relationship with clients.
- Device new market strategies to support the sales of products and services.
- Presentations on products to prospective clients and cross selling.
Client support officer
National Services
01.2017 - 01.2018
- Payment of leap beneficiaries.
- Day care inspection and registration.
- Writing quarterly and social enquiries.
- Case review, minutes and memos.
Education
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Chartered Institute of Human Resource
01.2020 - 06.2021
Bachelor of Arts - Social Work
Kwame Nkrumah University of Science and Technology
01.2013 - 01.2017
Accomplishments
- Financial Crime General Awareness.
- Fair Market Conduct- Treating Customer Fairly.
- Protection of Personal Information.
- Social Media Policy.
- Consumer Recourse Mechanisms.
- Personal Account Trading General Awareness.
- Tax General Awareness.
- Performance Management.
- Ethics and Business Conduct.
- Anti-Bribery and Corruption.
Timeline
Customer Service Representative/External Sales Consultant
First National Bank Ghana
01.2020 - 06.2021
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Chartered Institute of Human Resource
01.2020 - 06.2021
Direct sales officer/ support officer
GHL Bank
10.2018 - 06.2020
Client support officer
National Services
01.2017 - 01.2018
Bachelor of Arts - Social Work
Kwame Nkrumah University of Science and Technology
01.2013 - 01.2017
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