Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Nomthandazo Ngubo

Sales Consultant
Johannesburg

Summary

Dynamic sales and service consultant with a proven track record at First National Bank, excelling in client relationship building and complaint resolution. Achieved significant reductions in complaint rates while enhancing customer satisfaction through tailored service offerings and strategic networking. Skilled in negotiation tactics and public speaking, driving organizational growth and efficiency.

Dedicated Service Consultant adept at writing service orders, building customer relationships and solving diverse problems. Steps into multiple roles to accomplish demanding objectives in fast-paced environments.

Friendly Service Consultant skilled in keeping operations running smoothly while satisfying customers and maintaining high service quality. Efficient and accurate professional with 10 years of sales experience.

Knowledgeable with solid background in service consulting, known for improving client satisfaction through tailored solutions. Demonstrated success in resolving complex customer issues and enhancing service processes. Proven ability to communicate effectively and collaborate with diverse teams.


Overview

17
17
years of professional experience

Work History

External Sales and Service Consultant

First National Bank
03.2013 - 04.2025
  • Provided exceptional support to customers, resulting in a significant decrease in complaint rates.
  • Successfully collaborated with cross-functional teams in order to develop innovative service offerings tailored to the unique needs of each client.
  • Served as a key point of contact for clients, providing expert guidance on products and services while maintaining excellent communication throughout all stages of the process.

Sales Consultant

Lifestyle Companies
10.2010 - 01.2013
  • Provided sales and customer service assistance to walk-in traffic
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
  • Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
  • Followed up with existing customers to provide additional support and address concerns.
  • Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity.

Service Consultant

First National Bank
01.2008 - 09.2010
  • Analyzed customer feedback data to identify trends and implement targeted improvements, leading to consistently high satisfaction scores.
  • Played an instrumental role in driving organizational growth by securing high-value accounts through strategic networking efforts.
  • Managed a portfolio of clients, ensuring timely delivery of services and prompt resolution of any issues that arose.
  • Provided information about service procedures and expected timelines.

Education

No Degree - Re 5

Milpark College
Johannesburg
04.2001 -

High School Diploma -

Qwaqwa College
Free State
04.2001 -

Skills

    Client relationship building

    Customer relations

    Sales expertise

    Public speaking

    Negotiation tactics

    Complaint resolution

Accomplishments

  • Achieved recognition through effectively helping with solving customer queries.
  • Achieved certificate by completing with accuracy and efficiency.
  • Collaborated with team of 50 in the development of customer care and service

Timeline

External Sales and Service Consultant

First National Bank
03.2013 - 04.2025

Sales Consultant

Lifestyle Companies
10.2010 - 01.2013

Service Consultant

First National Bank
01.2008 - 09.2010

No Degree - Re 5

Milpark College
04.2001 -

High School Diploma -

Qwaqwa College
04.2001 -
Nomthandazo NguboSales Consultant