Grace Tshikhudo

Dynamic Business Performance and Analytics Leader with over 17 years of experience driving enterprise transformation across the transportation, telecommunications, and financial services sectors. Proven track record in delivering digital automation and integrated performance systems that enhance decision-making, align organizational performance with strategic goals, and foster accountability. Expertise includes marketing analytics, customer-focused campaigns, and retention strategies that unlock growth opportunities and expand client bases. Currently serving as Executive Manager: Business Performance Manager, responsible for designing integrated reporting frameworks, developing automated dashboards, and spearheading enterprise-wide performance monitoring to shape strategic direction and deliver sustainable commercial impact.

• I delivered a Single Source of Truth integrated performance system at Transnet within 18 months, enabling real-time tracking of 181+ strategic KPIs and significantly improving the speed and quality of executive decision-making.
• I have led customer experience analytics at MultiChoice, developing dashboards and enabling the establishment of the enhanced decoder notifications project that improved customer engagement and contributed to a reduction in customer missed payments (disconnections) and service-related queries.
• I have delivered large-scale analytical projects without relying on external consultants, which contributed highly to cost savings at both Transnet and MultiChoice, while building internal capability and knowledge retention.
• I am a recognized data expert and was one of the Invited conference guest speakers at Data Fest 2025, presenting thought leadership on Big Data Analytics adoption and its role in driving enterprise-wide digital transformation.

• DHL Program Fellow - International Trade & Global Strategy exposure (prestigious executive program)
• Certified Professional Director (CPD) - Directors Association (2024)
• SAS Base certification (SAS Institute)
• SAS Advanced certification (SAS Institute)
• Anti-corruption & Commercial Crime Investigations (Unisa)

• Strategic Business Leadership - I designed and deployed enterprise Balanced Scorecards and integrated performance dashboards at Transnet, tracking +220 KPIs across business units to align operational performance with strategic objectives
• Analytics for Decision-Making - I delivered customer segmentation models and enabled data-driven campaign analytics aimed at driving customer retention and growth strategies at MultiChoice and Nedbank CIB, enabling targeted marketing, improving sales conversion, and unlocking new revenue opportunities.
• Digital Transformation - I lead digital transformation and analytics initiatives, including building Transnet's Single Source of Truth system for 181+ KPIs and managing MultiChoice's enterprise data migration to Azure cloud. I develop automated dashboards to monitor performance, customer care, CSAT, and the digital migration journey, enabling data-driven decisions, improving customer experience, and delivering measurable business impact.
• Governance & Stakeholder Engagement - I have worked with Ernst & Young, PBT Consulting, and Essex Lake Group, partnering with executives and cross-functional teams at ABSA, MTN, and Nedbank CIB to deliver analytics, governance, and performance analytical projects. At Transnet, I regularly present insights and reports to senior management and external stakeholders such as the DOT, NLCC, and National Treasury, ensuring alignment, accountability, and data-driven decision-making across the organization.