Grace Tshikhudo

• Advised on data strategy, governance, and technology advancements for Ikusasa Technology Solutions.
• Collaborated with senior leaders to foster innovation in data-driven solutions.

• Established and led Group-Wide Analytical Data Centre of Excellence to centralize analytics across business units.
• Designed and deployed enterprise Balanced Scorecards, increasing accountability and visibility aligned with strategic objectives.
• Developed predictive analytics dashboards for executives, influencing strategy and investment decisions.
• Spearheaded data automation initiatives, enhancing efficiency and reducing decision turnaround time.
• Automated enterprise reporting, creating a Single Source of Truth system for over 181 KPIs.
• Implemented governance procedures that resolved audit reporting issues, improving data integrity and compliance.
• Introduced predictive analytics to inform KPI and performance target-setting across the organization.
• Delivered projects on time and within budget by forming agile project teams across IT, commercial, and data analytics.

• Directed delivery of marketing campaigns and customer value management projects to improve performance.
• Developed dashboards and established KPIs for tracking call center operational improvements.
• Managed cross-functional teams to ensure alignment of project deliverables with business objectives.
• Designed customer experience dashboards and notification analytics, generating new revenue streams.
• Automated reporting processes, shortening executive reporting time from weeks to days.
• Standardized performance measurement across regions, enhancing operational efficiency.
• Created customer segmentation analytics that improved campaign management and reduced churn.

• Delivered high-impact insights through management of marketing intelligence and customer profiling analytics projects.
• Developed data-driven marketing strategies to enhance upselling and refine customer recommendations.
• Generated customer profiling insights for Nedbank CIB, increasing acquisition and upselling opportunities.
• Provided strategic recommendations from marketing intelligence projects, driving measurable business growth.
• Supervised analysts to ensure timely delivery of insights to executive leadership.

• Analyzed financial transactions to identify money laundering, fraud, and terrorist financing activities.
• Conducted investigations that improved detection and reporting of financial crimes.
• Provided insights to inform compliance measures and support regulatory bodies.
• Enhanced fraud detection and compliance models for anti-money laundering initiatives.
• Developed lifestyle audits and conflict-of-interest reports for high-risk government officials.
• Delivered actionable intelligence to investigative teams, reinforcing enforcement outcomes.

Various Leadership & Analytics Roles – Special Investigating Unit (Lead Data Analyst & Divisional Manager), Ernst & Young (Assistant Data Analytics Manager), First National Bank (MIS Analyst), PBT Consulting (BI Consultant for ABSA & MTN).

• Produced Presidential reports on fraud and maladministration that shaped governance reforms.
• Delivered forensic analytics uncovering ghost employees, duplicate invoices, and financial irregularities, preventing large-scale losses.
• Designed and implemented predictive models, dashboards, and business intelligence systems for banking and telecoms clients.
• Built and led analytics teams, developed data governance practices, and delivered strategic reports across finance, government, and telecoms.