Grace Banda

I was put in different departments so I could understand the business better and learn the ins and outs of each role.

Sales Consultant

• Actively and regularly participates in team meetings
• Identifying key areas of improvement in existing sales strategies
• Creating sales plans and recommends cost-effective sales practices
• Generating useful insight about customer needs
• Maintaining knowledge of business operations and product offerings
• Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.

Admin Assistant

• Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
• Performed DCU, cash ups, attended stock requests, daily register, trade ins, sct stock,receive stock and merchandising.

Technical Consultant

• Assisted sales teams in closing deals by providing technical expertise, product demonstrations, and addressing customer concerns during sales process.
• Enhanced interfaces to promote better functionality for users.

Assistant Manager

• Gained knowledge of company policies, protocols and processes.
• Handled day-to-day customer or client questions via telephone or email.
• Analyzed customer feedback to identify areas for improvement.
• Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
• Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues, and promote brand loyalty.
• Developed strong relationships with key clients, ensuring consistent business growth and exceptional service delivery.

• Managed time efficiently in order to complete all tasks within deadlines.
• Developed strong communication and organizational skills through working on group projects.
• Participated in team projects, demonstrating ability to work collaboratively and effectively.
• Wrote ICB international exams and passed on first attempt.

• Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
• Actively participated in team meetings, offering insightful suggestions that led to innovative problem-solving strategies.
• Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
• Enhanced intern productivity by assisting with project coordination and providing ongoing support.

Reason for leaving: Contract ended due to Covid19 national lockdown