Gosego Lekoko

▪︎Administering artist (teboho moloi) booking schedules

▪︎Creating invoices and preparing client quotations

▪︎Guaranteeing timely arrivals for performances and proper dressing

▪︎Managing all housing reservations for both artist and team

▪︎Guaranteeing safety for artist

▪︎Ensuring artist meets schedule and performs effectively at events

▪︎Orchestrating end-of-year gatherings for music production team

▪︎Coordinating all social media outlets

managing music production performances

▪︎Led staff meetings and facilitated debriefing discussions

▪︎ Marketing and sourcing gigs for the artist

▪︎Handle telephone calls and correspondences

▪︎Address queries or escalate issues outside own scope to relevant officers

▪︎Greet visitors and clients, ensuring a welcoming atmosphere

▪︎Maintain head's appointment schedule and provide reminders for appointments

• Inform staff of scheduled meetings

issue meeting reminders and confirm participant attendance prior to

conference

▪︎Organize and assemble all documents required for meetings.

▪︎Ensure relevant documents circulate to all member states representing countries prior to meetings

▪︎Coordinate logistics for meetings (venue, refreshments, etc.)

▪︎Record meeting minutes as required, produce and distribute

minutes of meetings following vetting by responsible officer

▪︎Coordinate lunches and social events on behalf of secretariat

▪︎Arranged travel and accommodation for staff as needed. Coordinated logistics for staff travel and lodging arrangements.

▪︎Managed travel arrangements and accommodations for staff members efficiently.

▪︎Navigate SADC countries to facilitate ongoing conferences and workshops.

▪︎Typed internal memos, correspondences, and reports with accuracy and efficiency.

notes…) taking dictations and submitting typed work for review and autograph

▪︎Manage and document correspondences (hardcopy and electronic and confidential files while retrieving documents as required

research and implement best practices in specialized field

▪︎Maintain extensive knowledge to effectively execute duties of the position

▪︎Execute additional tasks assigned by supervising officer

▪︎ participant in sadc secretariat tender & evaluation board.

▪︎Educating customers on functionality of mini ATMs

▪︎Consistent polite interaction with clients through email, phone, and site visits

▪︎Addressing customer queries in a friendly and efficient manner

▪︎Maintaining strong relations between ATM solutions and customers consistently

▪︎Active oversight of sites facilitating transactions

▪︎Deploying technicians to locations for ATM issue repair

▪︎Support technician with administrative duties (opening/closing job cards tickets)

▪︎Merchant liaison regarding operational inquiries & effective client relations

▪︎Ensure ATM operational status

refresh site on consistent basis

▪︎Generates monthly statements for merchants.

▪︎Followed up on settlements for merchants, collaborating with finance department at head office RSA.

▪︎Monitored daily closing processes of merchants to ensure compliance with timelines.

▪ Telesales

▪︎Maintaining flawless filing (digital and physical)

▪︎Organized office meetings and recorded minutes for future reference.

▪︎Managed scheduling of meetings and produced clear documentation of discussions.

▪︎ Facilitated effective office meetings by preparing agendas and taking thorough minutes.

▪︎Organized travel arrangements and accommodations for staff at RSA head office. ▪︎Compiled and submitted monthly reports detailing performance metrics and updates.

▪ Delivering update on ATM advancements to our banking partner Bank Gaborone management

▪︎Acquiring business cards for personnel in Botswana

▪ Function organization

▪︎Coordinating team-building events and customer interaction programs

▪ Manage received mail

▪︎ Facilitated on-time payments by promptly forwarding invoices to head office. ▪︎ ▪︎ ▪︎ ▪︎Monitored invoice submissions to ensure adherence to payment deadlines.

▪︎Administer office cash fund

▪︎Holistic management of Botswana branch operations

• Receives and ensures that all customer calls are adequately logged into the system and prioritised
• Prepares shipping documentation and issues shipping information to operations/couriers with procedures
• Handling customer queries and complaints
• Keeping accurate records of discussions or correspondence with customers
• Operates switchboard and carries out functions of receptionist
• Performs routine administration work
• Prepare and develop quotations for customers and follow ups
• Educate customers about our products and services
• Respond to enquiries through phone, mail, email, fax and face to face contact with customers
• Dispatch customer shipments to different locations both locally and internationally
• To promote and sell our products and services
• Inducting new customer service agents and training them
• Office management
• I was then delegated to be Personal Assistant to the General Manager, Finance and Admin Manager and Operations Manager
• Arranging travel & accommodation bookings for senior staff
• Scheduling meetings and prepare documents for the 3 managers
• Event Management of all the activities of the company
• Typing documents for them as per their requests
• Ensuring that Board Members get relevant documentation for board meetings
• Ensures that the board room is tidy before meetings
• Assist with minute taking and compiling meeting report
• Arrange snacks & refreshments for meetings.

• greeting walk-in clients
• educate customers on services and products
• Gather loan payments from clients
• assist customers with application form completion and drafting.
• secure tt forms submitted by clients
• gather draft application forms from clients
• execute banking transactions
• Ensure prompt preparation of customer drafts.
• marketing African banking products and services
• facilitated follow-ups for overdue loan repayments
• Streamlined communication processes for improved customer experience and increased loyalty.
• Maintained, tracked, and trended data for monthly reporting.
• Maintained detailed records of customer interactions, allowing for better tracking of issues and trends over time.
• Participated in team meetings to share best practices and brainstorm new strategies for enhancing customer relations efforts.
• Coordinated with other departments to address complex customer issues, achieving faster resolution times and higher levels of satisfaction.
• Analyzed customer feedback to identify trends and make recommendations for improvements in products or services offered.
• Implemented efficient procedures for handling customer inquiries, leading to quicker response times and increased satisfaction rates.
• Organized special events or promotions tailored toward building stronger connections between clients and the brand.
• Enhanced customer satisfaction by promptly addressing and resolving complaints and concerns.
• Investigated and responded to Better Business Bureau and attorney general inquiries.
• Utilized problem-solving skills to effectively handle challenging situations with customers, resulting in positive outcomes and lasting relationships.
• Monitored social media platforms to address potential issues before they escalated into larger problems, protecting brand reputation online.
• Conducted research, identified solutions, and responded to customers within outlined service level agreements.
• Managed high call volume, prioritizing urgent matters while maintaining excellent service standards for all customers.
• Facilitated the smooth processing of returns or exchanges by adhering to company policies while prioritizing customer satisfaction.
• Collaborated with team members to identify areas of improvement in customer service, resulting in higher satisfaction ratings.
• Developed rapport with clients through active listening, empathy, and understanding of their needs.
• Provided thorough follow-up support after initial interactions to ensure ongoing client satisfaction and continued business relationships.
• Assisted customers with product selection based on their individual needs and preferences, ultimately increasing sales revenue.
• Investigated and resolved customer inquiries and complaints quickly.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Maintained up-to-date knowledge of product and service changes.
• Educated customers about billing, payment processing and support policies and procedures.
• Delivered prompt service to prioritize customer needs.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
• Trained new personnel regarding company operations, policies and services.

• greeting customers
• Arranged office meetings and documented key discussions through minutes. Coordinated scheduling for office meetings to enhance team collaboration.
• compiles meeting minutes report for held meetings
• receiving CVs submitted by job seekers and organizing them accordingly
• resource allocation for five consultants
• conducted secretarial assessments with candidates invited for interviews and evaluated performance
• training for lower positions such as cleaners, receptionists, and secretaries
• facilitating training workshops
• marketing training sessions for various organizations
• delivering secretarial support to all five consultants
• debt recovery
• develop and sustain client database
• comprehensive office administration

• Dealing with passenger enquiries about flight departures and arrivals
• Verifying passengers identification i.e; validity of their passport
• Ensuring that passages in need of visas on transit have proper visas
• Checking in passengers and giving seat numbers
• Providing boarding passes and luggage labels
• Telling passengers about luggage restrictions
• Weighing baggage and collecting any excess weight charges
• Taking care of people with special needs, and unaccompanied children
• Head counting the passengers and sharing the information with the flight crew prior to their take off
• Calming and reassuring nervous passengers