Goodness Hlengiwe Ntuli
Tourist Guide
Mtubatuba
Summary
Dynamic and engaging Tourist Guide at Nomad Adventure Tours, adept at enhancing visitor experiences through informative tours and strong interpersonal skills. Proven ability to resolve customer concerns effectively while collaborating with peers to refine tour offerings. Proficient in administrative tasks, including payroll processing and data management, ensuring seamless operations.
The office work as well as a Receptionist also taught me a lot of things like filling, computer competency on emailing, ans to use other software programmes, takng part and parcel on a decision making process, meeting people on different levels, handling of enquiries
Overview
6
6
years of professional experience
1
1
Language
Work History
Tourist Guide
Nomad Adventure Tours
Cape Town, South Africa
11.2019 - Current
- Collaborated with fellow guides for continuous improvement of tour offerings based on customer feedback and industry trends.
- Built personal relationships with guests to promote positive experiences.
- Enhanced visitor experience by providing engaging and informative tours of various sites.
- Resolved customer complaints or concerns in a timely and professional manner, ensuring a positive outcome for all parties involved.
- I believe as well that travel is about connections with people, culture and nature
Education
N6 Entrepreneurship And Business Management - Entrepreneurship And Business Management
Richards Bay Technical College
Richards Bay, South Africa 04.2001 -
Skills
***Computer literate
***Telephone skills
***Payroll administrator - wage calculation, overtime and public holidays
*** Following up on outstanding amounts
***Handling of petty cash
***Monthly Reconciliator
*** Administrative skills - oganisation and time management,, data entry, problem solving and multi-task person
*** Scheduling and calendar management, problem solving
***Monthly Reconciliator
***Handling of petty cash
***Involved on a payroll processing
Timeline
Tourist Guide
Nomad Adventure Tours
11.2019 - Current
N6 Entrepreneurship And Business Management - Entrepreneurship And Business Management
Richards Bay Technical College
04.2001 -
Reading, sports, entertainments
Reading open up my mind, knowing what is happening especially in this world. There are so may things happening surrounding us. Improving my knowledge also adds on my reading, because that includes learning. If I want to grow in life and pursue the future, i have to improve myslf, future is in my hands.
Soccer for mind-refreshing and group dynamics, takes my sporting gear-, exercsising, a lot to count
Somewhere, somehow a breath-taking holiday is needed in life, organise something to entertain people around you, it can be my family, my colleagues