Gift Khazamula Samuel Mutarini
Tourist Guide
Pretoria
Summary
Dynamic and engaging Tourist Guide at Freedom Park Heritage Site, adept at enhancing visitor experiences through tailored tours and strong communication skills. Leveraged multilingual abilities and emergency response training to ensure safety and satisfaction, resolving concerns swiftly and fostering lasting relationships with guests.
Knowledgeable Tourist Guide with strong background guiding diverse groups through various attractions and cultural landmarks. Successfully led numerous tours, ensuring customer satisfaction and memorable experiences. Displayed effective communication and deep local knowledge to enhance guest engagement and learning.
Overview
15
15
years of professional experience
Work History
Tourist Guide
Freedom Park Heritage Site
02.2010 - Current
- Collaborated with fellow guides for continuous improvement of tour offerings based on customer feedback and industry trends.
- Built personal relationships with guests to promote positive experiences.
- Enhanced visitor experience by providing engaging and informative tours of various sites.
- Resolved customer complaints or concerns in a timely and professional manner, ensuring a positive outcome for all parties involved.
- Ensured the safety of tour participants by adhering to strict safety guidelines and protocols.
- Increased client satisfaction by tailoring tour content to suit individual interests and preferences.
Education
National Diploma - Tourism Management
Tshwane University of Technology
Pretoria, South Africa 04.2001 -
Skills
Licensed driver [ Valid ]
Presentation skills
Emergency response
Adept with GPS navigation
Computer Skills
Communication Skills
Multilingualism
Timeline
Tourist Guide
Freedom Park Heritage Site
02.2010 - Current
National Diploma - Tourism Management
Tshwane University of Technology
04.2001 -
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