Leading the full-scale management and strategic implementation of the Stigma Index Project across three provinces, effectively supervising and mentoring a team of 18 data collectors, ensuring high-quality outputs in complex, multi-site environments.
Coordinating all field operations, including deployment scheduling, resource allocation, and site-specific troubleshooting, while proactively resolving logistical and operational challenges to maintain seamless project execution.
Driving data excellence by compiling, cleaning, and submitting timely, high-integrity weekly and monthly narrative and quantitative reports to HSRC and key national stakeholders, enabling informed, data-driven decision-making.
Enforcing rigorous remote performance oversight mechanisms, motivating dispersed teams, and maintaining consistent productivity and adherence to project timelines and quality standards.
Streamlining the reporting cycle and data integrity protocols, resulting in a 30% improvement in turnaround time and elevated accuracy levels, significantly enhancing project credibility and efficiency.
Facilitating strategic stakeholder engagement and feedback loops between HSRC, NAPWA, and field teams, ensuring transparency, alignment with research objectives, and sustained trust throughout the project lifecycle.
ANC Caucus (GPL & National Parliament)
Parliamentary Constituency Field Worker
01.2020 - 01.2024
Job overview
Serving as a primary liaison between citizens and Members of Parliament, ensuring timely communication, accurate representation of community concerns, and effective follow-through on escalated public service delivery issues—cementing trust between the community and legislative structures.
Overseeing constituency office operations, including scheduling of oversight visits, managing stakeholder events, and coordinating parliamentary outreach initiatives—thereby enhancing visibility, accountability, and accessibility of public representatives.
Monitoring and documenting service delivery inefficiencies within government departments and municipalities, compiling clear, solution-oriented reports to aid MPs in legislative oversight and interventions, directly contributing to improved turnaround times.
Compiling and presenting monthly performance and impact reports, summarizing community engagements, operational highlights, and critical service delivery gaps—used to shape constituency priorities.
Cultivating and maintaining strong stakeholder networks with civil society, local councilors, ward committees, and government entities—streamlining collaboration and ensuring swift resolution of socio-political and service-related challenges.
Initiating community dialogue forums and feedback platforms, enabling real-time public participation and promoting civic education—resulting in higher engagement rates.
ANOVA Health Institute
Decanting Mentor
01.2019 - 01.2020
Job overview
Delivering impactful health education talks and actively promoting the CCMDD (Central Chronic Medicine Dispensing and Distribution) programme to increase patient awareness, understanding, and voluntary participation.
Guiding and supporting patients throughout the enrolment process, ensuring informed consent, clarity on collection points, and smooth integration into the adherence support system.
Maintaining and updating adherence club registers with precision, ensuring real-time tracking of patient participation, treatment collection, and compliance across various club models.
Facilitating patient referrals and linkages to care, working collaboratively with clinical teams to ensure timely access to medication, follow-up care, and comprehensive wellness support.
Monitoring and supervising Patient Medicine Pick-Up Points(PMPs) by ensuring compliance with standard operating procedures, providing mentorship to staff, and escalating challenges to improve service delivery.
Supporting clinical meetings and multidisciplinary collaborations, contributing to case discussions, performance reviews, and data-informed decision-making to enhance patient outcomes.
Stop Stock Outs Project
Community Trainer
01.2013 - 01.2015
Job overview
Empowering local communities by delivering engaging educational sessions on the Constitution, the Bill of Rights, and the National Health Act, fostering civic understanding and awareness of healthcare rights.
Leading on-the-ground data collection efforts by conducting structured surveys at clinics, identifying and documenting essential medicine stock-outs with accuracy and urgency.
Compiling and presenting detailed reports—weekly, monthly, and quarterly—that distilled raw data into actionable insights, directly informing SSP’s operational decisions and stakeholder engagement.
Feeding real-time data into a national medicine stock-out tracking database, strengthening nationwide monitoring systems, and enabling swift escalations of public health concerns.
Strengthening advocacy initiatives by translating field data into strategic inputs that shaped provincial health department engagements and national-level interventions.
Delivering front line support by liaising with community members and clinic personnel, resolving concerns, and ensuring the voices of underserved populations are heard by decision-makers.
Driving measurable impact through direct contributions to reducing medicine stock-out response times, improving community trust, and shaping systemic health improvements across public clinics.