Demand creation officer
Glencia Ngobeni
Demand Creation Officer
Thulamahashe,MP
Summary
Accomplished Demand Generation Officer with a proven track record at Wits RHI, enhancing brand awareness and customer conversion rates through innovative event marketing and CRM management. Excelled in fostering teamwork and improving customer satisfaction, demonstrating exceptional organizational and campaign management skills. Achieved significant lead generation by deploying targeted marketing programs. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
12
12
years of professional experience
4
4
Certifications
Work History
Demand Generation Officer
Wits RHI
2022.07 - Current
- Designed impactful event experiences that generated valuable leads while promoting brand recognition among attendees.
- Utilized CRM tools to track leads throughout the sales funnel, ensuring timely follow-up by sales representatives.
- Created compelling content for various marketing channels, driving brand awareness and lead generation efforts.
- Boosted lead generation by implementing effective demand generation strategies and campaigns.
- Developed targeted marketing programs for increased customer conversion rates.
Security Grades Instructor
Lephalala Security Training
2019.12 - 2021.12
- Promoted classroom safety, collaboration, and best practices.
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Tested and evaluated students on materials presented in workshops and classes.
- Increased student participation via engaging lectures and assignments.
Assistant Manager
Tzaneen Training Centre
2015.01 - 2019.11
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Administrative Assistant
Tzaneen Training Centre
2012.09 - 2014.12
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Created and maintained databases to track and record customer data.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Scheduled office meetings and client appointments for staff teams.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Education
Bachelor of Arts - BA Law
University of Venda
Thohoyandou, South Africa 2001.04 -
Skills
Brand Awareness
Event Marketing
CRM Management
Campaign Management
Conflict resolution
First aider
Basic fire fighter
Basic Occupational health and safety
Certification
Security Grades Instructor-GRADE B
Interests
Coordinator
Training officer
Award-Best Manager in Demand creation-2023
Creating demand into reaching 90% of the given annual target.
Timeline
Demand Generation Officer
Wits RHI
2022.07 - Current
Security Grades Instructor-GRADE B
2021-01
Security Grades Instructor
Lephalala Security Training
2019.12 - 2021.12
Facilitator], Conduct outcomes-based assessment
2019-02
Assets and Reaction officer- Apply occupational health and safety, Outline the legal environment of a selected industry, write security reports and take statements.
2015-09
Access control officer- [Carry out basic first aid treatment in a workplace, perform basic fire fighting, Apply legal aspects in a security environment.
2015-09
Assistant Manager
Tzaneen Training Centre
2015.01 - 2019.11
Administrative Assistant
Tzaneen Training Centre
2012.09 - 2014.12
Bachelor of Arts - BA Law
University of Venda
2001.04 -
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