Gladwell Tebogo Mautlwa
Johannesburg
Summary
Foods department manager with 15+ years of experience managing foods departments across multiple Woolworths locations. Skilled in customer service excellence, team leadership, stock management, and operational efficiency. Proven ability to drive sales growth, minimize shrinkage, and deliver consistent customer experiences.
Overview
17
17
years of professional experience
Work History
Foods Department Manager
Woolworths Norwood
10.2025 - Current
- Led food operations team to ensure efficient service delivery
- Oversaw profitability and compliance to maintain operational standards
- Managed daily operations and staff scheduling for retail department.
- Trained and supervised team members on customer service standards.
- Implemented inventory control processes to maintain stock levels.
Foods Department Manager
Woolworths Victory Park
01.2024 - 09.2025
- Increased sales by optimizing merchandising and ensuring stock integrity
- Coordinated inventory management and stock replenishment processes.
- Managed daily operations to ensure efficient store functionality.
- Supervised staff to maintain high levels of customer service.
Foods Department Manager
Woolworths Jabulani Mall
01.2022 - 12.2023
- Coordinated inventory management to optimize stock levels and reduce waste.
- Managed daily operations to ensure smooth store functionality.
- Supervised team members to maintain high customer service standards.
- Delivered consistent customer experiences and reduced shrinkage through effective risk management
Foods Department Manager
Woolworths Greenside
04.2019 - 12.2021
- Managed team activities to improve workflow and meet departmental goals
- Launched targeted promotions based on trading notes to drive customer interest.
- Rearranged merchandise layout to increase customer interaction and sales opportunities
Department Manager / Coordinator
Woolworths Sandton
01.2014 - 01.2019
- Coordinated shopfloor operations to optimize workflow and meet production targets
- Led early morning and end of day teams in executing operational tasks to ensure smooth daily operations
- Resolved customer queries effectively, contributing to improved customer satisfaction
Shopfloor Coordinator
Woolworths Town Square
01.2011 - 01.2014
- Coordinated daily operations to optimize staff scheduling and resource allocation.
- Ensured store readiness and compliance while coordinating stock replenishment.
- Managed inventory tracking using the company's stock management system.
- Trained new employees on operational procedures and customer service standards.
Salesfloor Assistant
Woolworths Town Square
01.2009 - 01.2011
- Assisted in inventory management and product placement throughout the store.
- Supported team members in daily operational tasks and customer service.
- Coordinated with departments to ensure efficient workflow and communication.
- Maintained adherence to food supply chain standards while executing end-of-day stock duties.
Till Operator
Woolworths Rivonia
01.2009 - 12.2009
- Operated cash register accurately and efficiently during peak hours.
- Managed till operations, facilitating seamless transactions and enhancing customer satisfaction.
- Assisted customers with product inquiries and transactions.
- Maintained cleanliness and organization of checkout area.
Education
Higher Certificate - Human Resource Management
IQ Academy
Distance Learning Institute01-2018
Higher Certificate - Basic Ambulance Assistant
Joy Paramedic Services
Vryburg01-2008
Matric Certificate - Mafikeng
Ikopanyeng Secondary School
Mafikeng01-2006
Skills
- Customer experience
- Operational Excellence
- Inventory Management
- Promotion & Merchandising Execution
- Loss Prevention
- Merchandising execution
- Sales forecasting
References
- Joyce Mamothethi, Woolworths Store Manager, 072 182 0260 / 065 930 2522
- Benito Abrahams, Woolworths Store Manager, 082 719 4555
- Samba Gweba-Nyirenda, Human Resources Business Partner, 060 583 4309
Professional Highlights
- Foods Department Manager, Woolworths Norwood, 10/01/25, Present, Currently leading Foods operations, Driving profitability, compliance, and customer satisfaction.
- Foods Department Manager, Woolworths Victory Park, 01/01/24, 09/30/25, Boosted sales through effective merchandising and stock integrity management
- Foods Department Manager, Woolworths Jabulani Mall, 01/01/22, 12/31/23, Delivered consistent customer experiences and minimized shrinkage through strong risk management
- Foods Department Manager, Woolworths Greenside, 04/01/19, 12/31/21, Led team performance, Optimised selling space, Launched promotions aligned with trading notes.
- Department Manager / Coordinator, Woolworths Sandton, 01/01/14, 12/31/18, Managed Early Morning/End of Day teams, Coordinated shopfloor operations, Resolution of customer queries.
- Shopfloor Coordinator, Woolworths Town Square, 01/01/11, 12/31/14, Ensured store readiness, stock replenishment, and compliance with policies.
- Salesfloor Assistant, Woolworths Town Square, 01/01/09, 12/31/11, Maintained food supply chain disciplines and performed end-of-day stock duties.
- Till Operator, Woolworths Rivonia, 01/01/09, 12/31/09, Operated tills efficiently, ensuring positive customer experiences.
Timeline
Foods Department Manager
Woolworths Norwood
10.2025 - Current
Foods Department Manager
Woolworths Victory Park
01.2024 - 09.2025
Foods Department Manager
Woolworths Jabulani Mall
01.2022 - 12.2023
Foods Department Manager
Woolworths Greenside
04.2019 - 12.2021
Department Manager / Coordinator
Woolworths Sandton
01.2014 - 01.2019
Shopfloor Coordinator
Woolworths Town Square
01.2011 - 01.2014
Salesfloor Assistant
Woolworths Town Square
01.2009 - 01.2011
Till Operator
Woolworths Rivonia
01.2009 - 12.2009
Higher Certificate - Human Resource Management
IQ Academy
Higher Certificate - Basic Ambulance Assistant
Joy Paramedic Services
Matric Certificate - Mafikeng
Ikopanyeng Secondary School