Ziyanda Menzeleleli
Open To Work
18b St Christopher Estate, Mirecourt Avenue, Lorraine
Summary
Focused Assistant Store Manager known for creating stunning merchandise displays and improving revenue for location. Offering exemplary writing and oral communication skills. Experience in diverse retail environments.
Overview
18
18
years of professional experience
9
9
years of post-secondary education
1
1
Language
Work History
Foods Department Manager
Woolworths PTY LTD
Cape Town
01.2021 - 12.2023
- Manage stock levels; Achieve sales targets; Ensure shop keeping disciplines; Ensure availability of merchandise across all assigned depts; Provide exceptional customer service; Manage and develop people
- Successfully completed the Woolworths Management training programme
- Departments that were covered successfully during training with Woolworths
- Operations Department Business Calculations Financial services Supervisory training Team Leadership Merchanting/ merchandising Industrial Relations Ethics in the workplace Personal Leadership
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
Assistant Store Manager
Clicks Holdings
- Manage stock levels; Achieve sales targets; Ensure shop keeping disciplines; Availability of merchandise across the store Provide exceptional customer service; Manage and develop people
- Merchandising of stock Manage Plano grams and layouts Plan and implement promotions Control stores’ loss Opening and closing of the store Oversees store’s assets 3
Financial Consultant
Old Mutual
01.2015 - 02.2016
- Outputs: Achieve sales targets and objectives
- Quality management of all outputs Optimal operational efficiencies Build customer base, by obtaining referrals and uploading them to summit
- Maintain good client relationships
- Update / enter call outcome information Summit for later follow-up closure
- Managing information regarding new products Ensure commitments are met at the end of day in order to meet monthly targets
Admin Manager
Shoprite Checkers Pty Ltd
11.2012 - 10.2014
- Job Outputs Manage staff Manage receiving orders Check and manage warehouse orders Cash and banking processes Manage petty cash, overtime and consumables Manage audits and stocktakes Controlling store expenditures Ensure store reports are actioned on a daily basis Enforce compliance and store processes Preparing and conducting stock taking Stock buying and merchandising Manage stock processes Staff training and recruiting Manage staff scheduling and payroll Plan promotions Overseeing the stores Admin processes Maintain customer services Opening and closing the store
Sales Executive, Cashier, Stock Clerk
- Debts and credit work and also monitored housekeeping and security
- Achievements
- As an Assistant Manager, one of the most important tasks is to be an example to my staff, as to make delegation work very simple and boosting moral in the workplace.
Inbound Customer Service Adviser
WNS global services, Vodacom
02.2011 - 11.2012
- Job Outputs Provide customer service for Vodacom prepaid customers
- Handle customer’s cell phone related queries such as; Assist customers with internet settings, by sending internet settings, via sms Provide assistance with airtime recharge vouchers, by sending the correct recharge voucher numbers in case the numbers on the customer’s voucher are not clear Perform sim swops
- Administer cell phone blacklisting in case of a stolen phone.
Sales Assistant
Edgars
06.2006 - 02.2011
- Job Outputs Replenish merchandise on the sales floor Provide assistance on the sales floor Need to be aware of promotional merchandise at all times, Maintain housekeeping on the sales floor, Maximize customer experience by solving, customer complaints and problems; Handle customer payments and purchases; Verify the accuracy and acceptability of the payments received and provide change for cash purchases; Responsible for balancing a cash drawer, and counting the drawer at the end of the shift to account for all payments and transactions processed.
In service
Beares Furnitures
04.2008 - 06.2008
- Job Outputs I covered all the departments which I was assigned to.
Education
ND - Retail Business Management
Cape Peninsula University of Technology
01.2006 - 05.2009
2 & 3 Financial Accounting (Module 1&2) Personal Selling (Module 1&2) Communication in English - undefined
End-user computing (Module 1&2 - Industrial Relations, Logistics Management
Module 1&2 - undefined
Shopping Centre Management, Alphendale High School, East London
01.1998 - 04.2003
Skills
undefined
Timeline
Foods Department Manager
Woolworths PTY LTD
01.2021 - 12.2023
Financial Consultant
Old Mutual
01.2015 - 02.2016
Admin Manager
Shoprite Checkers Pty Ltd
11.2012 - 10.2014
Inbound Customer Service Adviser
WNS global services, Vodacom
02.2011 - 11.2012
In service
Beares Furnitures
04.2008 - 06.2008
Sales Assistant
Edgars
06.2006 - 02.2011
ND - Retail Business Management
Cape Peninsula University of Technology
01.2006 - 05.2009
Module 1&2 - undefined
Shopping Centre Management, Alphendale High School, East London
01.1998 - 04.2003
Assistant Store Manager
Clicks Holdings
Sales Executive, Cashier, Stock Clerk
2 & 3 Financial Accounting (Module 1&2) Personal Selling (Module 1&2) Communication in English - undefined
End-user computing (Module 1&2 - Industrial Relations, Logistics Management
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