Girshwan Shane (Tashreeq) Jansen
Cape Town,Western Cape
Summary
Results-oriented professional specializing in AWS billing management and systems. Strong background in customer service management and data analysis, with effective delegation and team leadership skills. Expertise in time management, problem-solving, and communication, supported by advanced MS Office capabilities. Aiming to utilize analytical skills to enhance billing systems and customer service operations.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
Work history
Technical Service Associate (D2AS)
Amazon Development Centre
Cape Town, Western Cape
2020.03 - 2022.04
- Dedicated technical support for Amazon issues devices as well as companion devices (Alexa, Echo, Ear Buds).
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Increased customer satisfaction by resolving issues.
- Oversaw billing and device support processes, enhancing customer satisfaction.
- Reviewed subscription usage and facilitated cancellations/refunds for Amazon Prime, Prime Video, and Audible.
- Executed daily operational tasks to uphold workflow efficiency.
- Assisted team members through respectful communication and proactive support.
- Adapted work schedule to provide coverage during nights, weekends, and holidays.
Acting Training Specialist (Amazon D2AS)
Amazon Development Centre
Cape Town, Western Cape
2021.05 - 2021.12
- Developed comprehensive training programs by identifying staff needs.
- Collaborated with department heads to create role-specific training modules tailored to staff needs.
- Trained new hire classes in Digital and Devices department, enhancing onboarding experience.
- Conducted pre- and post-training surveys, ensuring feedback was utilized for improvement purposes.
- Assisted new hires with contact handling for the first time post training. This includes guidance on business speech, email writing and live chat communication techniques.
Technical Customer Service Associate (Core)
Amazon Web Services
Cape Town, Western Cape
2022.04 - 2026.02
- Handled bulk limit increase requests for large organisations to ensure seamless service delivery.
- Collaborated with technical teams to address urgent and business-critical inquiries.
- Contributed to dedicated support team addressing negative sentiment and aged inquiries to improve client relations.
- Managed billing operations and resolved technical inquiries to enhance customer satisfaction.
- Executed daily tasks accurately to maintain operational standards.
- Delivered all tasks successfully within stringent deadlines.
- Acquired new skills swiftly to improve productivity.
- Demonstrated respect and willingness to assist colleagues.
Client service representative
Capitec Bank Ltd
Cape Town, Western Cape
2016.07 - 2019.09
- Strengthened client relationships by providing exceptional service.
- Administered services for internationally based bank clients, facilitating transactions and managing investment accounts to ensure client satisfaction.
- Maintained comprehensive records of client interactions, improving efficiency of subsequent communications.
- Supported branch operations by assisting staff with client loan applications, updating client information, and registering accounts to enhance service delivery.
- Demonstrated excellent multitasking abilities whilst handling multiple clients simultaneously.
- Handled term and tax-free investment accounts (initial investment, reinvestment and maturity).
- Drafted official bank letters for clients' transactional needs.
- Handled curatorship and estate administration queries.
Restaurant manager
Golden Feather Spur Steak Ranches
Cape Town, Western Cape
2010.01 - 2016.02
- General management and delegation processes to ensure fluidity and efficiency throughout the restaurant.
- Conducted staff training to comply with operational standards and customer service processes.
- Enhanced customer satisfaction by addressing and resolving complaints promptly.
- Cultivated positive work environment, fostering team spirit to enhance staff collaboration and morale.
- Managed stock ordering and control processes to ensure optimal inventory levels.
- Developed relationships with suppliers to optimise inventory management and ensure timely stock availability.
- Ensured compliance with health and safety regulations, creating a safe dining environment for customers.
- Completed service reports and assessments to maintain compliance with regulations.
Education
Grade 12 - Matric
Oaklands High School
Cape Town, Western Cape 2005.01 - 2009.01
Skills
- AWS billing management
- Billing systems expertise
- Professional writing
- Operational support
- Customer service management
- Data analysis
- Delegation and management
- Time management
- Problem-solving
- Communication skills
- MS Office proficiency
- Team leadership
- Inventory management
Languages
English
Native
Afrikaans
Fluent
Affiliations
- Football
- Gaming
- Spending time with family.
Accomplishments
- Recognized as consistent top performer during tenure at Amazon Web Services.
- Recognized for delivering the highest passing score new hire training group as an interim trainer at Amazon Development Centre
- Consistently exceeded KPIs.
References
References available upon request.
About Me
- Family orientated individual.
- Proud father of 6 beautiful children.
- Commitment and dedication to ensure that any place of employment attains success in relation to the goals.
References
- Ishmail Abader - Team Manager (Amazon and Amazon Web Services) - +27735521385
- Zainab Varind - Team Leader (Capitec Bank Ltd) - +27724705788
- Parveen Mookrey - Senior Management (Spur Steak Ranches) - +27786782405
Timeline
Technical Customer Service Associate (Core)
Amazon Web Services
2022.04 - 2026.02
Acting Training Specialist (Amazon D2AS)
Amazon Development Centre
2021.05 - 2021.12
Technical Service Associate (D2AS)
Amazon Development Centre
2020.03 - 2022.04
Client service representative
Capitec Bank Ltd
2016.07 - 2019.09
Restaurant manager
Golden Feather Spur Steak Ranches
2010.01 - 2016.02
Grade 12 - Matric
Oaklands High School
2005.01 - 2009.01