Angelo Ryan Alexander
Technical Customer Service Representative
Cape Town
Summary
AWS Certified Cloud Practitioner and Subject Matter Expert in AWS Invoicing with over 8 years of experience in customer service, technical support, and account management. Specialized expertise in AWS billing, cost management, and cloud solutions ensures optimal resource utilization and cost efficiency for clients. A proven track record of delivering exceptional customer experiences while effectively addressing technical challenges and providing innovative solutions underscores a commitment to excellence. Dedicated to leveraging cloud technologies to drive business success and enhance client satisfaction.
Overview
13
13
years of professional experience
3
3
Certificates
2
2
Language
Work History
Technical Customer Service Associate & Billing SME
AWS (Amazon Web Services)
12.2017 - Current
- Serve as a Subject Matter Expert in AWS Billing and Cost Management
- Handle complex billing inquiries, cost optimization requests, and account management
- Manage account security, including securing user accounts and addressing compromised accounts
- Provide guidance on AWS cost optimization and billing best practices
- Offer solution-based approaches tailored to individual customer needs
- Participate in AWS Incommunities program, sharing cloud computing knowledge with students
- Evaluate customer problems and provide logical, lasting solutions
- Engage with account managers and service teams to resolve complex issues and requests
Specialized Inhouse Service Consultant
Discovery
09.2016 - 10.2017
- Managed in-house medical aid schemes
- Processed claims and created tax certificates
- Handled customer inquiries and directed calls to appropriate departments
Associate Operations & Acting Manager
WNS (British Gas Business campaign)
04.2014 - 08.2016
- Managed team performance metrics including hold times, ACW, and AHT
- Conducted team huddles and reported on team performance
- Ensured commitment and conformance to company standards
New Accounts Agent and Data Capturer
TFG (Foschini Group)
05.2013 - 04.2014
- Processed new account applications and conducted credit bureau checks
- Managed and updated customer databases
I.T Specialist and Expo Consultant
Chaos Computers
06.2012 - 12.2012
- Managed inventory and conducted product testing
- Provided customer support and maintained product knowledge
Education
No Degree - Information Technology
Universal College Outcomes
04.2001 -
No Degree -
Kleinvlei Secondary
Cape Town, South Africa 04.2001 -
Skills
Experience with AWS cloud technologies
Certification
AWS Certified Cloud Practitioner
Accomplishments
- AWS Certified Cloud Practitioner certification
- Recognized AWS Billing Subject Matter Expert
- Part of specialized AWS support team
- Received top performer awards at multiple employers
- Acted as manager at WNS
- Active participant in AWS Incommunities program
Timeline
Technical Customer Service Associate & Billing SME
AWS (Amazon Web Services)
12.2017 - Current
Specialized Inhouse Service Consultant
Discovery
09.2016 - 10.2017
Associate Operations & Acting Manager
WNS (British Gas Business campaign)
04.2014 - 08.2016
New Accounts Agent and Data Capturer
TFG (Foschini Group)
05.2013 - 04.2014
I.T Specialist and Expo Consultant
Chaos Computers
06.2012 - 12.2012
No Degree - Information Technology
Universal College Outcomes
04.2001 -
No Degree -
Kleinvlei Secondary
04.2001 -
Languages
Afrikaans and English (Fluent)