Angelo Ryan Alexander
Technical Customer Service Representative
Cape Town
Summary
AWS Certified Cloud Practitioner and Subject Matter Expert in AWS Invoicing with over 8 years of experience in customer service, technical support, and account management. Specialized expertise in AWS billing, cost management, and cloud solutions ensures optimal resource utilization and cost efficiency for clients. A proven track record of delivering exceptional customer experiences while effectively addressing technical challenges and providing innovative solutions underscores a commitment to excellence. Dedicated to leveraging cloud technologies to drive business success and enhance client satisfaction.
Overview
13
13
years of professional experience
3
3
Certificates
2
2
Language
Work History
Technical Customer Service Associate & Billing SME
AWS (Amazon Web Services)
12.2017 - Current
- Serve as a Subject Matter Expert in AWS Billing and Cost Management
- Handle complex billing inquiries, cost optimization requests, and account management
- Manage account security, including securing user accounts and addressing compromised accounts
- Provide guidance on AWS cost optimization and billing best practices
- Offer solution-based approaches tailored to individual customer needs
- Participate in AWS Incommunities program, sharing cloud computing knowledge with students
- Evaluate customer problems and provide logical, lasting solutions
- Engage with account managers and service teams to resolve complex issues and requests
Specialized Inhouse Service Consultant
Discovery
09.2016 - 10.2017
- Managed in-house medical aid schemes
- Processed claims and created tax certificates
- Handled customer inquiries and directed calls to appropriate departments
Associate Operations & Acting Manager
WNS (British Gas Business campaign)
04.2014 - 08.2016
- Managed team performance metrics including hold times, ACW, and AHT
- Conducted team huddles and reported on team performance
- Ensured commitment and conformance to company standards
New Accounts Agent and Data Capturer
TFG (Foschini Group)
05.2013 - 04.2014
- Processed new account applications and conducted credit bureau checks
- Managed and updated customer databases
I.T Specialist and Expo Consultant
Chaos Computers
06.2012 - 12.2012
- Managed inventory and conducted product testing
- Provided customer support and maintained product knowledge
Education
No Degree - Information Technology
Universal College Outcomes
04.2001 -
No Degree -
Kleinvlei Secondary
Cape Town, South Africa 04.2001 -
Skills
Experience with AWS cloud technologies
AWS Billing and Cost Management
Cloud Computing Architecture
Troubleshooting and support services
Service desk management
Experience with SAP systems
Experienced with MS Office applications
Windows support ticket management
Certification
AWS Certified Cloud Practitioner
Accomplishments
- AWS Certified Cloud Practitioner certification
- Recognized AWS Billing Subject Matter Expert
- Part of specialized AWS support team
- Received top performer awards at multiple employers
- Acted as manager at WNS
- Active participant in AWS Incommunities program
Timeline
Technical Customer Service Associate & Billing SME
AWS (Amazon Web Services)
12.2017 - Current
Specialized Inhouse Service Consultant
Discovery
09.2016 - 10.2017
Associate Operations & Acting Manager
WNS (British Gas Business campaign)
04.2014 - 08.2016
New Accounts Agent and Data Capturer
TFG (Foschini Group)
05.2013 - 04.2014
I.T Specialist and Expo Consultant
Chaos Computers
06.2012 - 12.2012
No Degree - Information Technology
Universal College Outcomes
04.2001 -
No Degree -
Kleinvlei Secondary
04.2001 -
Languages
Afrikaans and English (Fluent)