GIFT PHIRI
ASSISTANT OPERATIONS- TRAINEE MANAGER
LUSAKA
Summary
Operations and Sales Leader with a strong track record at Africa Supermarkets, specializing in workforce management and strategic planning. Demonstrated ability to enhance customer satisfaction while streamlining operations, resulting in significant business growth. Proficient in inventory control and staff development, ensuring compliance and operational efficiency. Achieved exceptional sales growth through innovative marketing and merchandising strategies.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Operations Management Trainee
Africa super markets (Fresh mark division)
LUSAKA
01.2023 - Current
- Fresh Mark DC operates as a distribution center for all fruits, vegetables, and now distributes groceries to all forty-one (41) ShopRite stores, countrywide.
- Currently managing receiving, quality control, production, picking, and dispatch departments.
- Monitoring product trends to ensure maximum sales, and to prevent stock shortages and overstock.
- Identify and resolve issues relating to the product sent to stores.
- Quality control, ensuring that all produce received from the farmers meets the required standards and specifications.
- Handle HR matters and recruitment of staff for the operations departments, in consultation with the Human Resource Department.
- Manage machinery, and maintenance of infrastructure and equipment (forklift and production machines).
- Participate in the planning and execution of the budgets for the operations department.
- Ensure compliance with all regulations, licenses, permits, and certificates, such as food handling certificates, medical certification, and other relevant permits.
- Staff management, productivity, and discipline.
Retail Sales Associate
Africa supermarkets (ShopRite division, Manda hill branch)
LUSAKA
01.2019 - 01.2023
- Conducted product demonstrations to highlight features and benefits.
- Engaged customers in friendly, professional dialogue to determine needs.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Kept track of stock inventory and updated the stock ledger.
- Recommended, selected and located merchandise based on customer desires.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Answered customer inquiries regarding product features, pricing, and availability.
- Sold various products by explaining unique features and educating customers on proper application or usage.
Retail Merchandiser
Africa supermarkets (ShopRite division, Manda hill branch)
LUSAKA
07.2016 - 12.2018
- Set up advertising signs on shelves and counters to attract customers and promote sales.
- Organized product displays in accordance with corporate guidelines.
- Used creative merchandising techniques, such as colour blocking to highlight managed brands and draw comparisons to competitor products.
- Reorganized sales floor to promote sales, displaying high demand products in prime locations.
- Ensured compliance with all safety and store operational protocols during merchandise setup.
- Packaged items with appropriate materials to prevent damage during shipping.
- Displayed promotional material such as signs and banners.
- Placed prices and descriptive signage to enhance displays and promote items.
- Designed and set up promotional displays to enhance product visibility and attractiveness.
- Participated in weekly meetings with store managers to discuss upcoming promotions.
- Drove sales by developing engaging displays in high-traffic store areas.
- Stocked shelves with merchandise to ensure availability of products for customers.
Education
Bachelor of Arts - Education Administration And Management
The University of Zambia
Lusaka, Zambia 05-2021
High School Diploma -
Olympia Park Secondary School
Lusaka, Zambia11-2014
Skills
- Sales techniques
- Business development
- Customer service
- Customer relationship management (CRM)
- Workforce management
- Operations oversight
- Strategic planning
- Staff management
- Inventory control
- Staff supervision
- Staff development
- Schedule management
- Marketing
- Business planning
Certification
- Certificate in Hazard analysis critical control point (HACCP)
Languages
Nyanja
First Language
English
Proficient (C2)
C2
References
Elias Mwale
Regional manager (Shoprite)
+260 979977224
Bright Choolwe
Stock administrator (Shoprite)
+260 974799287
+260 976641149
Cecilia Mulinganiza
Assistant operations manager (Fresh mark)
0760708606
Affiliations
- Organized company events such as end of year celebrations,
- represented shoprite zambia in shoprite topstars singing competition in South Africa and won
- assisted the marketing department with customer entertainment during special events
Timeline
Operations Management Trainee
Africa super markets (Fresh mark division)
01.2023 - Current
Retail Sales Associate
Africa supermarkets (ShopRite division, Manda hill branch)
01.2019 - 01.2023
Retail Merchandiser
Africa supermarkets (ShopRite division, Manda hill branch)
07.2016 - 12.2018
- Certificate in Hazard analysis critical control point (HACCP)
Bachelor of Arts - Education Administration And Management
The University of Zambia
High School Diploma -
Olympia Park Secondary School
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