Ghisla Daniela Clavine Divoko Koumba
Cape Town
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Lufthansa in-touch and Swiss airline consultant
Lufthansa Airlines
Cape Town
06.2021 - 08.2022
- Lufthansa and Swiss airline consultant
- Reduced call resolution time through efficient problem-solving and communication skills.
- Maintained a thorough knowledge of products and services to provide accurate information to customers.
- Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
Coach in Training
Lufthansa Airlines
Cape Town, South Africa
06.2021 - 08.2022
- Coached and mentored new personnel hired to fulfill various roles.
- Maintained a thorough knowledge of products and services to provide accurate information to customers.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
Laboratory Technician
Cape Peninsula University Of Technology
Cape Town, South Africa
02.2019 - 11.2019
- Collaborated with cross-functional teams to support research projects of wastewater treatment and meet project deadlines.
- Improved laboratory efficiency by implementing and maintaining proper chemical inventory and storage systems.
- Ensured accurate results by performing routine calibration of laboratory equipment and instruments.
- Tested titration of chemical tanks in production line to check for ideal pH and other chemical levels and balance ratios.
Education
Lufthansa in touch consultant certificate -
Certifcate - Dangerous Good,Data Protection
Lufthansa in Touch
Cape Town, South Africa09.2021
Swiss international consultant certificate
07.2021
Advanced Diploma - Chemical Engineering
Cape Peninsula University of Technology
Cape town, Belleville campus01.2021
Higher National Diploma (National Degree ND) - Chemical Engineering
Cape Peninsula University of Technology
Cape town, Belleville campus11.2019
English certificate - English
Y2K College
Cape Town, South Africa12.2016
High School Diploma -
Jean Jerome Adam
Gabon, Franceville08.2014
Skills
- Microsoft Office,Excel,Word
- Amadeus
- Teamwork
- Problem solving
- Critical Thinking
- Data Interpretation
Languages
French
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Lufthansa in-touch and Swiss airline consultant
Lufthansa Airlines
06.2021 - 08.2022
Coach in Training
Lufthansa Airlines
06.2021 - 08.2022
Laboratory Technician
Cape Peninsula University Of Technology
02.2019 - 11.2019
Lufthansa in touch consultant certificate -
Certifcate - Dangerous Good,Data Protection
Lufthansa in Touch
Swiss international consultant certificate
Advanced Diploma - Chemical Engineering
Cape Peninsula University of Technology
Higher National Diploma (National Degree ND) - Chemical Engineering
Cape Peninsula University of Technology
English certificate - English
Y2K College
High School Diploma -
Jean Jerome Adam