Ghisla Daniela Clavine Divoko Koumba
Cape Town
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Lufthansa in-touch and Swiss airline consultant
Lufthansa Airlines
06.2021 - 08.2022
- Lufthansa and Swiss airline consultant
- Reduced call resolution time through efficient problem-solving and communication skills.
- Maintained a thorough knowledge of products and services to provide accurate information to customers.
- Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
Coach in Training
Lufthansa Airlines
06.2021 - 08.2022
- Coached and mentored new personnel hired to fulfill various roles.
- Maintained a thorough knowledge of products and services to provide accurate information to customers.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
Laboratory Technician
Cape Peninsula University Of Technology
02.2019 - 11.2019
- Collaborated with cross-functional teams to support research projects of wastewater treatment and meet project deadlines.
- Improved laboratory efficiency by implementing and maintaining proper chemical inventory and storage systems.
- Ensured accurate results by performing routine calibration of laboratory equipment and instruments.
- Tested titration of chemical tanks in production line to check for ideal pH and other chemical levels and balance ratios.
Education
Lufthansa in touch consultant certificate -
Certifcate - Dangerous Good,Data Protection
Lufthansa in Touch
Cape Town, South Africa09.2021
Swiss international consultant certificate
07.2021
Advanced Diploma - Chemical Engineering
Cape Peninsula University of Technology
Cape town, Belleville campus01.2021
Higher National Diploma (National Degree ND) - Chemical Engineering
Cape Peninsula University of Technology
Cape town, Belleville campus11.2019
English certificate - English
Y2K College
Cape Town, South Africa12.2016
High School Diploma -
Jean Jerome Adam
Gabon, Franceville08.2014
Skills
- Microsoft Office,Excel,Word
- Amadeus
- Teamwork
- Problem solving
- Critical Thinking
- Data Interpretation
Languages
French
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Lufthansa in-touch and Swiss airline consultant
Lufthansa Airlines
06.2021 - 08.2022
Coach in Training
Lufthansa Airlines
06.2021 - 08.2022
Laboratory Technician
Cape Peninsula University Of Technology
02.2019 - 11.2019
Lufthansa in touch consultant certificate -
Certifcate - Dangerous Good,Data Protection
Lufthansa in Touch
Swiss international consultant certificate
Advanced Diploma - Chemical Engineering
Cape Peninsula University of Technology
Higher National Diploma (National Degree ND) - Chemical Engineering
Cape Peninsula University of Technology
English certificate - English
Y2K College
High School Diploma -
Jean Jerome Adam
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