Genichia Dixon
Specialised Operations Manager
Johannesburg
Summary
Dynamic operations manager with a proven track record at The Courier Guy, leading a team of 62 to enhance client satisfaction and operational efficiency. Expert in performance monitoring and problem-solving, I developed tailored strategies that consistently exceeded SLAs, driving growth for major clients like Amazon while fostering a culture of excellence.
Overview
11
11
years of professional experience
1
1
Language
Work History
Specialised Operations Manager
The Courier Guy
09.2014 - Current
- Directed and managed operations for the company’s largest and most strategic clients, including Takealot, Makro, and Amazon.
- Led a specialised operations team of 62 staff members across logistics, warehousing, and customer service functions.
- Oversaw end-to-end performance to ensure timely, accurate, and efficient delivery of services.
- Acted as the primary escalation and relationship manager for high-value clients, ensuring contractual SLAs were consistently met or exceeded.
- Developed and implemented tailored operational strategies to support client growth and address complex distribution challenges.
- Monitored KPIs (on-time delivery, order accuracy, client satisfaction, cost efficiency) and implemented performance improvement initiatives.
- Coordinated with senior leadership and cross-functional teams to align business objectives with client requirements.
- Ensured compliance with industry standards, company policies, and client-specific regulations.
- Recruited, coached, and developed staff to build a high-performing team culture focused on excellence and accountability.
Education
High School Diploma -
Ahmed Timol Secondary School
Johannesburg 04.2001 -
Skills
Operations management
Problem-solving
Customer service
Performance monitoring
MS office
Timeline
Specialised Operations Manager
The Courier Guy
09.2014 - Current
High School Diploma -
Ahmed Timol Secondary School
04.2001 -
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