Summary
Overview
Work History
Education
Skills
Timeline
Generic
Genichia Dixon

Genichia Dixon

Specialised Operations Manager
Johannesburg

Summary

Dynamic operations manager with a proven track record at The Courier Guy, leading a team of 62 to enhance client satisfaction and operational efficiency. Expert in performance monitoring and problem-solving, I developed tailored strategies that consistently exceeded SLAs, driving growth for major clients like Amazon while fostering a culture of excellence.

Overview

11
11
years of professional experience
1
1
Language

Work History

Specialised Operations Manager

The Courier Guy
09.2014 - Current
  • Directed and managed operations for the company’s largest and most strategic clients, including Takealot, Makro, and Amazon.
  • Led a specialised operations team of 62 staff members across logistics, warehousing, and customer service functions.
  • Oversaw end-to-end performance to ensure timely, accurate, and efficient delivery of services.
  • Acted as the primary escalation and relationship manager for high-value clients, ensuring contractual SLAs were consistently met or exceeded.
  • Developed and implemented tailored operational strategies to support client growth and address complex distribution challenges.
  • Monitored KPIs (on-time delivery, order accuracy, client satisfaction, cost efficiency) and implemented performance improvement initiatives.
  • Coordinated with senior leadership and cross-functional teams to align business objectives with client requirements.
  • Ensured compliance with industry standards, company policies, and client-specific regulations.
  • Recruited, coached, and developed staff to build a high-performing team culture focused on excellence and accountability.

Education

High School Diploma -

Ahmed Timol Secondary School
Johannesburg
04.2001 -

Skills

Operations management

Problem-solving

Customer service

Performance monitoring

MS office

Timeline

Specialised Operations Manager

The Courier Guy
09.2014 - Current

High School Diploma -

Ahmed Timol Secondary School
04.2001 -
Genichia DixonSpecialised Operations Manager