Mariza Osorio Rowe
www.linkedin.com/in/marizaorowe
Johannesburg
Summary
Self-motivated, assertive, and enthusiastic, with extensive knowledge and an unsurpassed work ethic.
Skilled in theories; methods used in designing, developing, delivering, and assessing successful training programs.
Dedicated Operations Manager & effective leader who excels at using proven methods to cut costs, streamline operations & productivity.
Customer Service Specialist dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry.
Part of the successful working committee that co-developed the National Qualification for CHIETA (Chemical Industry Education and Training Authority) Gas Practitioner. Bilingual, hardworking, and ready to join my next team.
Dedicated Industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Outgoing Rental Managed Property Agent, with 3+ years increasing revenue for rental company. Brought in new customers and retained current customers through excellent customer service and networking skills. Developed and implemented contracts to streamline processes.
Overview
12
12
years of professional experience
5
5
Certification
1
1
Professional Diploma in Social Media Marketing
1
1
Assessor in outcomes based assessments (Chemical Industry)
Work History
Rental (Specialised Managed Properties)Agent
Seeff Randburg
Johannesburg , Gauteng
08.2022 - Current
- Assisted in the onboarding process for new tenants, including lease signing and orientation sessions.
- Organized open rental viewings and scheduled showings of available units, resulting in shorter vacancy periods between tenants.
- Provided ongoing communication with both landlords and tenants regarding any updates or issues that arose during the tenancy period.
- Maximized property occupancy rates by conducting effective marketing campaigns and showcasing available properties to prospective tenants.
- Worked closely with maintenance teams to prioritize and address repair requests, ensuring timely completion of tasks.
- Collaborated with landlords on property improvement projects to increase the overall appeal of rental units for higher occupancy rates.
- Negotiated favorable leasing terms with potential tenants, leading to increased profitability for property owners.
- Enhanced tenant satisfaction by addressing concerns promptly and providing exceptional customer service.
- Supported property owners in achieving their investment goals through proactive management of rental properties and timely rent collection.
- Educated potential renters about leasing terms, fees, community features, and other relevant information needed to make an informed decision before signing an agreement.
- Managed multiple properties simultaneously while maintaining high levels of organization and attention to detail.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Communicated effectively with owners, residents, and on-site associates.
- Coordinated appointments to show marketed properties.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Maximized rental income while minimizing expenses through effective planning and control.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Continuously monitored rental market trends to ensure competitive pricing strategies were employed for each property managed.
- Generated leads for rental properties through cold calls and referrals.
- Streamlined the rental application process for faster approvals and reduced administrative workload.
- Skilled at working independently and collaboratively in a team environment.
- Built a solid network of industry professionals, resulting in valuable business partnerships and referrals.
- Liaised with property owners and management companies, maintaining strong partnerships that facilitated seamless ingoing inspections, and enhanced client satisfaction.
- Enhanced client satisfaction by providing personalized service and addressing individual needs.
- Increased property rentals by developing and implementing effective marketing strategies.
- Managed property listings, ensuring accurate and up-to-date information for potential tenants.
- Negotiated favorable contract terms for clients through strong communication and negotiation skills.
- Provide comprehensive ongoing support services including maintenance coordination and tenant relations leading to increased customer loyalty and repeat business.
- Established trust-based relationships with clients by maintaining professional integrity and providing honest advice based on expert knowledge of the industry.
- Developed new business and managed new and existing clients.
Managing Director
Osorio & Partners
01.2012 - 05.2023
- Providing Assistance to new start-ups through: Brand Strategy, Business Coaching & Mentoring, Social Media Management, Networking
- Brought forth excellent customer service skills and a commitment to customer satisfaction.
- Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
- Improved customer satisfaction with exceptional project management skills and timely delivery of products and services.
- Enhanced company reputation by consistently delivering high-quality services, attracting new clients through referrals and word-of-mouth marketing.
- Improved client satisfaction by implementing tailored solutions and providing ongoing support.
- Designed targeted marketing campaigns that raised brand awareness for start-up clients in their respective industries.
- Coordinated networking events such as workshops or conferences for start-up communities, fostering a collaborative environment for knowledge sharing and business development.
- Increased client satisfaction by implementing tailored solutions for their unique business needs.
- Performed as consultant for startup business in areas of marketing, logistics, and training to various behavioral healthcare service professionals.
- Evaluated situations and delivered targeted solutions using various tools and resources.
Operations & Warehouse Manager
Uber Nutrition
11.2015 - 08.2020
- Worked to ensure a positive and hassle-free customer experience
- Settled any customer disputes in a professional and pleasant manner
- Identified and maximized sales opportunities, and increased customer retention rates.
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Fostered a positive workplace culture that motivated employees to perform their best while maintaining high morale.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Streamlined operations for faster order processing by updating warehouse layout and organization.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Managed relationships with external partners such as suppliers, ensuring timely deliveries while minimizing disruptions in supply chain operations.
- Reduced product damage with improved packaging methods and training staff on proper handling techniques.
- Communicated regularly with cross-functional teams to improve coordination between departments.
- Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
- Developed strong team of warehouse employees with comprehensive training programs and performance evaluations.
- Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
- Optimized transportation logistics, securing reliable carriers at competitive rates for efficient delivery times.
- Developed and implemented policy and procedure updates to improve workflow and productivity.
- Identified opportunities for cost savings in procurement, renegotiating supplier contracts or seeking alternative sources when necessary.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Developed and maintained knowledgeable and productive team of employees.
- Divided and categorized cargo received and redirected shipments in response to customer requests.
- Collaborated with manufacturing and supply chain management.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Integrated warehouse operations with existing and new business processes.
- Tracked production and quality control systems to proactively identify deficiencies.
Operations Manager
Alternative Environment Improvement
- Identified and maximized sales opportunities, and increased customer retention rates
- Settled any customer disputes in a professional and pleasant manner
- Worked to ensure a positive and hassle-free customer experience.
Operations Manager
Urgent Registrations Services
- Identified and maximized sales opportunities, and increased customer retention rates
- Settled any customer disputes in a professional and pleasant manner
- Worked to ensure a positive and hassle-free customer experience.
Education & Training Manager
LP Gas Safety Association South Africa
- Education and Training development
- Helped to increase customer return rates by providing excellent customer service at all times
- Identified and maximized sales opportunities, and increased customer retention rates
- Established sales goals by forecasting annual sales quotas and projecting expected sales volume for existing and new products.
Office Manager
Bracar Exports
- Worked to ensure a positive and hassle-free customer experience
- Identified and maximized sales opportunities, and increased customer retention rates.
Office Manager
Surburban Secretarial Services
- Worked to ensure a positive and hassle-free customer experience
- Identified and maximized sales opportunities, and increased customer retention rates.
PA to General Manager
Umdloti Holiday Resort
Education
LLB (Current Student) -
University of South Africa/Universiteit van Suid-Afrika
Professional Diploma in Social Media - Digital Marketing
Edinburgh Napier University
Edinburgh Project Manager Professional -
ITU University
Incident Investigation Management - Incident Investigation LPG
AFFSAF
Johannesburg South Africa Virtual Coaching - Human Resources Development
LinkedIn
Online 2022
Skills
- Communication Skills
- Ability to Multitask
- Customer Service
- Ability to Work in a Team
- Ability to Work Under Pressure
- Leadership
- Customer Relations
- Operations Management
- Human Resources Management
- Corporate Communications
- Personnel Management
- Staff Training
- Workflow Management
- Performance Evaluation
- Budget Planning
- New business launch
- Policy Development
- Key Performance Indicators
- Teamwork and Collaboration
- Decision-Making
- Customer Service Management
- Relationship Building
- Hiring and Onboarding
- Business Leadership
- Delegating Work
- Customer Retention
- Training Management
- Employee Development
- Business Management
- Purchasing and planning
- Marketing Strategies
- Data Management
- Proficient in Software
- Direct Sales
- Business marketing
- Revenue Generation
- Client Account Management
Websites
Accomplishments
- Increased company market share by 5% in just 15 months - property Industry.
- Built a specialised niche market for rental property management.
- Earned the “First Female Manager” Award in 2011 in a 25 year history - LPG Industry.
- Supervised team of 23 staff members - Manufacturing Industry.
- Achieved a 60% increase in membership retention and interaction by introducing CRM software, which verified details on outdated database, updated accordingly, for email campaigns
Certification
- Professional Diploma Social Media, Edinburgh Napier University
- Human Health - Diet and Nutrition, Alison - Free Online Learning 207-5280543
- Outcomes Based Assessment (Assessor) CHIETA, ETDP SETA
- LinkedIn - Virtual Coaching
Languages
English
Portuguese
Afrikaans
Personal Information
- Place of Birth: Mozambique
- Citizen of South Africa and Portugal
- Title: Senior Manager
- Nationality: South African and Portuguese
Affiliations
- Property Practitioners Regulatory Authority (''PPRA'')
- Women in Sectional Title
- LPGas Safety Association
- Association of Virtual Assistants
Timeline
Rental (Specialised Managed Properties)Agent
Seeff Randburg
08.2022 - Current
Operations & Warehouse Manager
Uber Nutrition
11.2015 - 08.2020
Managing Director
Osorio & Partners
01.2012 - 05.2023
LLB (Current Student) -
University of South Africa/Universiteit van Suid-Afrika
Professional Diploma in Social Media - Digital Marketing
Edinburgh Napier University
Project Manager Professional -
ITU University
Incident Investigation Management - Incident Investigation LPG
AFFSAF
Virtual Coaching - Human Resources Development
LinkedIn
Operations Manager
Alternative Environment Improvement
Operations Manager
Urgent Registrations Services
Education & Training Manager
LP Gas Safety Association South Africa
Office Manager
Bracar Exports
Office Manager
Surburban Secretarial Services
PA to General Manager
Umdloti Holiday Resort
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Interests
Social Media
AI App Learning
Travel
Fiction & Non Fiction Reading
Property
Software
Asana
HubSpot
MailChimp
Canva
PropData
GSuite
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