Gail Lombard
Branch Manager
Cape Town
Summary
Committed manager with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth.
Overview
23
23
years of professional experience
Work History
Branch manager
ShopRite
Cape Town, Western Cape
04.2003 - Current
- Organised local marketing activities, boosting brand visibility within community.
- Ensured compliance with company policies, maintaining ethical standards.
- Ensured branch met all regulatory requirements for safe operation.
- Resolved customer complaints swiftly, maintaining company's reputation.
- Provided excellent customer service, securing client loyalty.
- Implemented new training programmes for improved staff performance.
- Optimised financial procedures for improved fiscal management.
- Oversaw recruitment process, ensuring selection of competent staff members.
- Identified and resolved operational issues impacting productivity, performance or profitability.
Sales manager
ShopRite
Cape Town, Western Cape
06.2010 - 06.2013
- Propelled company towards achieving set KPIs and goals through comprehensive strategic planning and execution.
- Streamlined sales processes to enhance team productivity.
- Devised successful sales pitches for significant conversion rates.
- Achieved increased customer satisfaction by implementing innovative sales strategies.
Fresh food manager
ShopRite
Cape Town, Western Cape
04.2003 - 04.2009
- Upgraded storage facilities, reducing spoilage and financial loss.
- Fostered strong relationships with suppliers, resulting in more favourable terms.
- Managed inventory levels, limiting overstock and product unavailability.
- Developed staff training programmes for improved customer service.
- Conducted regular staff meetings to foster team cohesion.
- Conducted periodic audits to ensure compliance with regulations.
- Implemented health and safety guidelines for maintaining hygienic conditions.
- Ensured highest quality of fresh produce with rigorous inspections.
- Oversaw daily operations, ensuring smooth functioning of the department.
- Maintained a clean and organised work area promoting safe working practices.
- Maintained detailed and current records of inventory, personnel activities and business finances.
Education
Certificate of Higher Education - Human Resources
IQ Ademy
Cape Town, Western Cape 04.2024 - 01.2025
Certificate of Higher Education - Business Management
IQ Academy
Cape Town, Western Cape 09.2025 -
NQF level 4 - Retail and Wholesale sales and service technology
W&R Seta
Cape Town, Western CapeGrade 12 -
Portland high
Cape Town, Western CapeSkills
Staff recruitment
undefinedTimeline
Certificate of Higher Education - Business Management
IQ Academy
09.2025 -
Certificate of Higher Education - Human Resources
IQ Ademy
04.2024 - 01.2025
Sales manager
ShopRite
06.2010 - 06.2013
Branch manager
ShopRite
04.2003 - Current
Fresh food manager
ShopRite
04.2003 - 04.2009
NQF level 4 - Retail and Wholesale sales and service technology
W&R Seta
Grade 12 -
Portland high