Gabisile Khathide
Customer Services Clerk
Johannesburg
Summary
Proven expert in customer service excellence and problem-solving, significantly enhanced customer satisfaction at Absa Bank by adeptly handling complaints and leveraging product knowledge. Ability to foster strong relationships and cross-sell services underscores a commitment to client relations and service standard compliance, contributing to a cohesive team environment. Multi-talented Sales Clerk focused on being productive and providing first-rate service to all customers. Enthusiastic about resolving issues and maximizing company revenue with loyal, happy customers. Successful Customer Services Clerk with 10 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
12
12
years of professional experience
Work History
Customer Services Clerk
Absa Bank
Johannesburg
07.2012 - Current
- Built strong relationships with customers, fostering trust and loyalty through exceptional service.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Supported sales initiatives by cross-selling products and services when appropriate based on customer needs analysis results.
- Contributed to a positive work environment through effective communication and teamwork among colleagues.
- Coordinated closely with other departments to ensure seamless operations, addressing any gaps or inefficiencies as needed.
- Built strong relationships with customers, fostering trust and loyalty through exceptional service
Education
Higher Certificate In Banking - Finance
Milpark Education
Johannesburg 04.2001 -
Banker Certificate - Finance
DAVINCI
Johannesburg 04.2001 -
Skills
Customer service excellence
Complaint Handling
Product Knowledge
Problem-solving abilities
Complaint resolution
Customer Relations
Service standard compliance
Timeline
Customer Services Clerk
Absa Bank
07.2012 - Current
Higher Certificate In Banking - Finance
Milpark Education
04.2001 -
Banker Certificate - Finance
DAVINCI
04.2001 -
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