Gloria Moipone
CUSTOMER SERVICES CLERK
Ga-Rankuwa
Summary
Dynamic customer service professional with 18 years of experience in addressing customer requests and concerns with precision and care. Proven expertise in delivering relevant information and options to effectively resolve issues while maintaining a positive and energetic demeanor, even in challenging situations. Resourceful and adaptable, consistently leveraging skills to navigate difficult scenarios and foster team collaboration. Committed to continuous personal and professional development to enhance service delivery and contribute to team success.
Overview
21
21
years of professional experience
Work History
Customer services clerk
Absa
01.2019 - Current
- Built strong relationships with customers, fostering trust and loyalty through exceptional service.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Resolved escalated customer complaints with empathy and professionalism, ensuring satisfactory resolutions.
- Exceeded performance metrics consistently, setting an example for fellow team members in terms of productivity and quality of work.
Receptionist
Absa
01.2018 - 01.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Host
Absa
01.2017 - 01.2018
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Cashier
Jet store
01.2005 - 01.2006
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Banking - NQF Level 5
Milpark
PRETORIA 04.2001 -
Introduction to food hygiene - Seta accredited
African training academy
01.2003
Accommodation services - Theta accredited
North West parks & tourism board
01.2003
House keeping services - Protea Hotel accredited
Protea Hotel Capital
01.2003
Book-keeping - Certificate
Damelin
01.2000
Matric - 12
Rantelian high school
01.1999
Protect technology education curriculum - 3 year phase Fetc
North West technology education project
01.1998
Skills
Technical support for services
References
- Gontse, Mputle, Manager, Gontse.mputle@absa.africa, 0732759599, Absa
- Jane, Tlamama, Hosting Manager, Jane.tlamama@absa.africa, 0731119797, Absa
Timeline
Customer services clerk
Absa
01.2019 - Current
Receptionist
Absa
01.2018 - 01.2019
Host
Absa
01.2017 - 01.2018
Cashier
Jet store
01.2005 - 01.2006
Banking - NQF Level 5
Milpark
04.2001 -
Introduction to food hygiene - Seta accredited
African training academy
Accommodation services - Theta accredited
North West parks & tourism board
House keeping services - Protea Hotel accredited
Protea Hotel Capital
Book-keeping - Certificate
Damelin
Matric - 12
Rantelian high school
Protect technology education curriculum - 3 year phase Fetc
North West technology education project