Gabriel Radebe
Debt Review Legal Specialist
Johannesburg
Summary
A detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy that seeks a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
10
10
years of post-secondary education
Work History
Specialist, Debt Review Legal
ABSA
Johannesburg
01.2017 - Current
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution contributed by suggesting implementation of after-call surveys that helped measure customer satisfaction.
- Liaising with debt counselors and service providers on continuous basis, setting directions / expectations and making sound risk decisions in managing and maintaining all debt counseling matters that saved my employer over R 20 000 in opposition fees.
- Sending various correspondence to clients, debt counselors, attorneys, including drafting of certificates of balances, proposal acceptance or rejection letters, termination notices and any relevant correspondence.
- Reporting on legal portfolio monthly.
- Adhering to Credit policies, Service Level Agreements, debt review policies and processes.
- Managing, monitoring and reducing aging of matters.
Consultant Debt Review
ABSA
01.2008 - 01.2017
- Mentored junior consultants, fostering professional growth and building strong team dynamics.
- Created and developed detailed work plans to meet business priorities and deadlines.
- Educated staff on organizational mission and goals to help employees achieve success.
- Achieved operational excellence and delivered superior client experiences by executing end-to-end debt review activities. This includes various stages such as Debt Review Originations, Certificate of Balance, Proposals, Legal processes, Restructures, Payment Management, Terminations, Reinstatements, Administration, and Service Fulfillment.
Personal loan Sales
FNB
01.2006 - 01.2008
- Developed strong relationships with customers, fostering trust in our services and increasing repeat business.
- Provided exceptional customer service, addressing client inquiries and concerns promptly and professionally.
- Ensured compliance with FNB policies and processes.
- Engaged with customers to understand their financial requirements.
- Offered value adding FNB solutions.
Education
Unisa - Accounting
Bcompt (Financial Accounting)
Johanneburg12.2026
Rhodes/Absa -
Africa Convergence Cyber Security Academy
Johannesburg 06.2018 - 12.2018
IQ Business -
MDP (Mgmt. Development Program)
Johannesburg 01.2016 - 12.2018
Absa Lean Academy -
Six Sigma White Belt
Johannesburg 01.2015 - 12.2015
Bankseta -
NQF 5 (Banking Service Qualification)
Johannesburg 01.2005 - 12.2005
Princess High School -
Matric
Johannesburg 01.1999 - 12.2003
Skills
Detail orientated - Signed and deposed affidavits on behalf of Absa
Communication - Dealt with complex customer queries and provided feedback
Conflict Resolution- Managed conflict as a new team member between suppliers and managers
Adaptability- Often had to make ad hoc decisions in approving opposition of matters
Quality Assurance - Met target set at 95% with ease
Root Cause Analysis- Mapped out causes and issues that impacted the legal department
Additional Information
Any further information required will be provided upon request.
Other Information
Keen interest in data analysis as well as research.
Professional Development
- Learning Python and R online
- Learning advanced Excel online
- Proficient Ms Outlook User
- Ghost Instruct (Beginner)
- Hogan
- DM9
Personal Accomplishments
- 2017, Employee of the month
- 2017, Helped develop policy and guidelines for the debt review legal department.
Personal Information
- Gender: Male
- Nationality: South African
References
- Maedo Jebetle (Manager), 083 291 5245, 011 501 6510, maedo.jebetle@absa.co.za
- Lerato Mathunga (Manager), 081 041 6958, 011 330 4206, lerato.mathunga@absa.co.za
Timeline
Rhodes/Absa -
Africa Convergence Cyber Security Academy
06.2018 - 12.2018
Specialist, Debt Review Legal
ABSA
01.2017 - Current
IQ Business -
MDP (Mgmt. Development Program)
01.2016 - 12.2018
Absa Lean Academy -
Six Sigma White Belt
01.2015 - 12.2015
Consultant Debt Review
ABSA
01.2008 - 01.2017
Personal loan Sales
FNB
01.2006 - 01.2008
Bankseta -
NQF 5 (Banking Service Qualification)
01.2005 - 12.2005
Princess High School -
Matric
01.1999 - 12.2003
Unisa - Accounting
Bcompt (Financial Accounting)