SUMAYAH Sumayah
Debt Review Administrator
Cape Town
Summary
I am a dedicated, motivated, and responsible individual. I have good interpersonal skills, am an excellent team worker and am keen and very willing to learn and develop new skills. I am a certified SQL Database Administrator seeking a position in an IT position which will utilize the professional and technical skills developed through past work experiences. I have a methodical, customer-focused approach to work and a strong drive to see things through to completion. In my current job, I have met and exceeded daily, and monthly targets given to me and achieved a top performance for being a team player.
Overview
11
11
years of professional experience
1
1
year of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Debt Review Specialist
Finchoice
4 2018 - Current
· Ad-hoc duties – Allocating payments from Suspense account reconciliation system, attending to refund requests for debt counselors and customers.
· Follow the allocation of payment process if proof of payment is received where the payments do not reflect on the matter.
· Analyze debt review trends
· Liaising with debt counselors and customers queries daily via Fresh Desk and inbound line.
· Processing all debt review documents: 17.1,17.2, 17.w, payment proposals, court documents, Sequestration and Administration.
· Investigate and resolve Hello Peter complaints escalated by team manager.
SIDE BY SIDE TRAINING (SHADOWING) SQL DATABASE ADM
HomeChoice
09.2022 - 10.2023
- Monitor performance of database systems resources and query throughput.
- Back Up and Restoring of databases.
- Optimize SQL Code as necessary.
- Monitor and maintain database storage resources
- Schedule a backup with SQL server agent.
- SELECT queries: DDL, DML.
- Grant User access and Permissions on SQL.
- Create windows logins and windows accounts.
- Create and Execute Stored Procedures.
- blocking and deadlocking.
- SQL Activity Monitor.
- Tracing- SQL Server Profiler.
- INDEXES ( Clustered – Non Clustered).
- SQL Performance Tuning.
Trouble shoot and resolve database connectivity issues.
- Maintain and administer database security access.
- Proactively monitor and respond to MSSQL database Alerts.
- Perform database Ad-hoc backups and restores.
- Installing SQL Server Instances.
Customer Support Specialist
Finchoice
09.2013 - 04.2018
- · Generating documents: settlement letters, paid up letters, statements.
- · Resolving customer queries from the call center via Query Net.
- Updating customer information on the system: Title, Name, Surname.
- Daily, weekly, and monthly reporting: Collections Dialer Report, Agent bucket count
- Hyphen Duties- Allocating payments from suspense, running receipts and bank statements received from Hyphen. debit orders, collections Ad hoc payments. Uploading/ Downloading disbursement Batch via FTP site, processing manual and auto refunds, Running collections dialer and sms job via package executor.
- Trouble shooting and reporting technical issues, experienced in the call center.
- Assisting IT with service requests.
- On boarding of new starters
Education
GRADE12 -
LOTUS HIGH SCHOOL
INTRODUCTION TO SQL - undefined
INTEC COLLEGE
01.2020 - 04.2021
Skills
Computer Skills
SQL Server
Microsoft Excel
Communication
Interpersonal
Analytical and problem solving
Decision Making
Attention to detail
Good Work Ethics
Time Management
Transferable Skills
Customer Service
Ability to work in a team and Individually
Certification
ALISON ONLINE COURSES, COMPITA A+ 1000 PART1, ALISON, 07/01/23
Systemsexperience
- Microsoft
- DASH
- Freshdesk
- Hyphen
- File Zilla
- SSMS
- Visual Studio
References
- Finchoice- Debt Review, Lamees Ruiters, 079 786 5949
- Finchoice- Customer Support, Natasha Erasmus, 021 673 0768 / 4475
- Homechoice SQL database administrator, Riefaat Abrahams, 082 850 5676
- Liaison @ Intec College, Lumka Koliti, 086 0313 131 / 041 5850777
Training
SQL DATABASE ADMINISTRATOR, HomeChoice, 09/01/22, Current, Monitor performance of database systems resources and query throughput, Back Up and Restoring of databases, Optimize SQL Code as necessary, Monitor and maintain database storage resources, Schedule a backup with SQL server agent, SELECT queries: DDL, DML, Grant User access and Permissions on SQL, Create windows logins and windows accounts, Create and Execute Stored Procedures, blocking and deadlocking, SQL Activity Monitor, Tracing- SQL Server Profiler, INDEXES, SQL Performance Tuning, Trouble shoot and resolve database connectivity issues, Maintain and administer database security access, Proactively monitor and respond to MSSQL database Alerts, Perform database Ad-hoc backups and restores, Installing SQL Server Instances
Timeline
SIDE BY SIDE TRAINING (SHADOWING) SQL DATABASE ADM
HomeChoice
09.2022 - 10.2023
INTRODUCTION TO SQL - undefined
INTEC COLLEGE
01.2020 - 04.2021
Customer Support Specialist
Finchoice
09.2013 - 04.2018
Debt Review Specialist
Finchoice
4 2018 - Current
GRADE12 -
LOTUS HIGH SCHOOL