Future Mayisa
JHB
Summary
Team leader with background coordinating activities in retail and supply chain environment. Makes cost-effective decisions and delivers fantastic customer service. Track record of raising internal standards, updating policies and resolving complaints. Motivated Team Leader with 6 plus years of progressive experience. Energetic self-starter and team builder. Navigates high-stress situations and achieves goals on time and under budget. Organised financial professional with history of substantial contributions to continued operation and growth of financial departments. Maximises performance through increased efficiency and identifying areas of opportunity for improvement. Successfully makes significant and immediate impact on organisations' financial standing.
Overview
12
12
years of professional experience
Work History
Branch Controller
Takealot.com
Pongola
03.2023 - Current
- Run the daily operations of a Takealot.com Last Mile Delivery team branch.
- Provide guidance, training and leadership to employees to shape goals and meet targeted objectives.
- Continuously reviewing and improving policies, procedures, and checklists for hub inventory, inspection, and disposal.
- Collaborate with team members to achieve target results.
- Diffuse challenging situations using conflict management techniques.
- Exceeded goals through effective prioritisation, and a consistent work ethic.
- Adhering to fire, health, and safety protocols by reducing impacts on the environment.
- Conduct regular vehicle inspections and performance tests to keep the vehicle in a safe and operational condition.
- Follow brand guidelines to provide a consistent customer experience.
- Develop positive working cultures and environments through effective people management and commercial leadership.
- Manage a team of drivers and warehouse assistants, ensuring professional growth and development through training and supervision.
Collection Supervisor
Takealot, TDT- Drop Shipment, Takealot.com
Kempton Park
07.2020 - 02.2023
- Collecting and assessing product quality, and achieving outstanding customer satisfaction.
- Supervise the work of contracted employees to deliver work on schedule.
- Training and mentoring employees to maximise team performance.
- Identifying issues, analysing information, and providing solutions to problems.
- Meet schedule using excellent planning and coordination skills.
- Inspecting vehicles for load weights, packing, and order safety.
- Preparing and planning the weekly load list and collection schedules.
- Conducted training sessions for new staff on best practices in debt collection, enhancing team performance.
Collections Supervisor
Occupation, TDT- New Road Pickup Point
01.2019 - 06.2020
- Working under TDT and stationed at the New-Road N1 Pick up point
- See to the running of the daily operations as detailed in my employment duties and per the directives of my hub manager
- Overseeing the parcels collections at the pickup point.
- Kept equipment safe for use with regular preventive maintenance.
Dispatch Clerk
Occupation, FNB, Dispatch Team,
02.2014 - 12.2019
- Assessed all equipment to verify compliance with regulatory and corporate guidelines- FICA.
- Collection of credits cards from FNB for deliveries via TDT(Takealot Delivery Team)
- Led(Takealot Delivery Team )FNB department staff to provide rigorous monitoring and analysis of counter-party risk.
- liazed with department manager on team scheduling and task exceptions.
Education
Bachelor of Business Administration - Retail Management
Regenesys Business School
Sandton,South Africa01-2025
Certificate of Higher Education - Generic Management
Advanced Assessments
01-2023
Diploma of Higher Education - Networking and PC Maintenance
BCE
Diploma - Management of Information Systems
Greenwich Maritime University
UKManagement
REGENT BUSINESS SCHOOL
Durban, KZNSkills
- Leadership skills
- KPI management
- Customer complaint management
- Multilingual
- Communication skills
- Problem-solving
- Marketing
- Listening skills
- Team leadership
- Data protection compliance
- Inventory management
- Performance analysis
- Project management
- Leadership competence
- Internal controls understanding
- Team management
- Policy development
- Conflict resolution
References
REFERENCES [Simon Smith ] GM Takealot Logistics Team [Takealot.com] [082 706 5329]
[Shogin Subbiah (TFS GM KZN and Inland)] [Takealot.com] C: 082 660 4954 T: 087 362 4933
[Colin Knaicker (Gen. Management: Level 5) Facilitator -Advanced Assessment and Training] [067 163 1202]
Affiliations
- IMIS Institute for Management of Information Systems
- BCE Business and Computing Examinations - London
Hobbies and interests
- Playing chess
- Playing darts
- Running
- Volleyball
Timeline
Branch Controller
Takealot.com
03.2023 - Current
Collection Supervisor
Takealot, TDT- Drop Shipment, Takealot.com
07.2020 - 02.2023
Collections Supervisor
Occupation, TDT- New Road Pickup Point
01.2019 - 06.2020
Dispatch Clerk
Occupation, FNB, Dispatch Team,
02.2014 - 12.2019
Bachelor of Business Administration - Retail Management
Regenesys Business School
Certificate of Higher Education - Generic Management
Advanced Assessments
Diploma of Higher Education - Networking and PC Maintenance
BCE
Diploma - Management of Information Systems
Greenwich Maritime University
Management
REGENT BUSINESS SCHOOL