FUNDISWA NATASIA SIKHWAMBANE

• Delivered outstanding customer service, swiftly resolving inquiries and issues through phone communication
• Served as the primary support liaison for UK consumers, providing professional and efficient service
• Managed complaints effectively, offering solutions within time constraints and ensuring thorough follow-up for satisfactory resolution
• Adhered to strict communication protocols, guidelines, and policies to uphold service excellence
• Balanced customer and client expectations adeptly, nurturing trust and cultivating enduring relationships
• Functioned as a central point of contact, streamlining communication between customers, clients, and internal teams
• Maintained accurate case documentation in the database, emphasizing precision and data integrity.

• With expertise in both inbound and outbound operations, adept at managing consumer interactions across calls, emails, and additional tasks as assigned by the Team Manager
• Committed to delivering outstanding customer service by proactively addressing consumer needs, effectively resolving issues, and leveraging available resources
• Skilled in precise data capture, ensuring all consumer information is accurately recorded during interactions
• Strong knowledge of U.S
• Credit and financial concepts, contributing to informed and reliable consumer support
• Consistently meets individual performance targets, contributing to departmental service level agreements through schedule adherence, quality standards, average handle time, and productivity metrics
• Diligent in upholding company and departmental policies, procedures, and compliance standards.

• Managed customer relations by efficiently logging complaints and compliments, ensuring a high level of client satisfaction within the eBucks rewards program. • Expertly facilitated the registration and activation of eBucks accounts and cards for both business and personal clients. Diligently tracked and resolved care queries, maintaining consistent follow-up until successful resolution and closure. Executed eBucks transfers and addressed technical issues using the advanced Zeus system, demonstrating strong technical proficiency. • Contributed to team efficiency by assisting in the creation of comprehensive productivity reports, showcasing attention to detail, and analytical skills.

• Efficiently processed applications for credit cards, overdrafts, revolving loans, and limit increases, while managing maintenance for credit card and cheque accounts
• Proactively provided customers with account statements and tax certificates, and strategically cross-sold investment products
• Skillfully resolved disputes pertaining to debit orders and managed the cancellation and ordering of cheque and credit cards
• Delivered exceptional customer service by promptly addressing customer needs and fostering satisfaction
• Educated customers on optimal use of digital channels and self- service options, ensuring compliance with company policies and procedures.

• Expertly transformed potential leads into confirmed sales, enhancing revenue growth. • Delivered outstanding customer service, efficiently resolving inquiries to ensure satisfaction. Proficiently promoted a diverse range of financial products, including investment/savings accounts, overdrafts, revolving loans, and cheque accounts. Fortified client relationships, leveraging cross-selling strategies to boost sales performance. • Conducted in-depth research to identify and capitalize on expansion opportunities within current portfolios.

• Expertly marketed and sold diverse insurance products such as hospital, funeral, accident, and life coverage
• Successfully transformed cold leads into confirmed sales utilizing persuasive communication and strategic sales methodologies
• Fostered robust client relationships, ensuring loyalty and long- term engagement through exceptional rapport-building skills.