Fundiswa Konziswa

Facilitated achievement of customer collection targets, enhancing overall cash flow.

• Utilised excellent negotiation skills to minimise debtor days, improving overall financial efficiency.
• Manage overdue accounts, reduce risk and minimise losses.
• Monitored debtor balances to identify and address overdue accounts proactively.
• Review age analysis daily , resolve outstanding invoices within 30 days, 60 days and 90 days
• Liaised with solicitors and debt recovery agencies to recover unpaid debts, contributing to reduced outstanding balances.
• Resolve 95% of client queries professionally within 48hrs as per Service Level Agreement.
• Investigate and resolve clients' complaints efficiently within 24 hrs (CMS).
• Escalate unresolved matters within SLA timelines.
• Managed daily payment allocation from bank statements, achieving 92.8% accuracy in payment allocations.
• Process contribution payment allocations accurately.
• Reconcile daily, weekly and monthly payments.
• Prepared reconciliation reports and spreadsheets.
• Process journal entries between accounts.
• Supported annual audits by delivering error-free reconciliation reports, contributing to clean a clean audit outcome.
• Oversaw portfolio of clients to determine payment and credit limits, reporting status of good and bad payers to management.
• Identified risk factors during investigations.
• Maintained excellent client service delivery standards.
• Reviewed billing statements for accuracy
• Maintained financial member records accurately.
• Managed refund requests to ensure customer satisfaction according to procedures.
• Tools / Systems Used: Nexus, Excel, Financial Reconciliation Systems, Debt Management Systems, CRM Systems
• Registered information of customers on the database, collecting credit history, financial statements and personal details to preserve accurate records.

• Oversaw departmental expenditure reporting processes to ensure accuracy and compliance.
• Delivered monthly expenditure reports to managers, facilitating informed decision-making.
• Compiled monthly budget expenditure reports.
• Managed budget forecasting and projections.
• Analysed monthly financial information accurately.
• Coordinated monthly financial reporting inputs.
• Investigated expenditure variances professionally.
• Maintained compliance with PFMA regulations.
• Assisted in maintaining accurate departmental budgeting.
• Supported personnel budget preparation by collaborating with relevant stakeholders.
• Prepared financial management presentations regularly.
• Improved monthly reporting turnaround times.
• Supported programme managers during meetings.
• Received recognition for demonstrating accountability and accuracy in financial management.
• Acknowledged for delivering exceptional performance in financial administration.
• Tools / Systems Used: BAS System, Persal, Excel, PFMA, Treasury Regulations, IFRS

• Maintained municipal asset register to ensure up-to-date asset tracking.
• Streamlined asset administration processes for optimal performance.
• Improved asset record accuracy successfully.
• Kept filing systems well-organised for easy access.
• Processed claims documentation meticulously to support timely resolution.
• Conducted investigations into property damage claims promptly.
• Managed asset write-off documentation properly.
• Processed transferred and auctioned assets.
• Verified asset barcode information on SAP.
• Allocated barcodes to assets accurately.
• Revised asset cost centre details systematically.
• Kept insurance asset records precise and up-to-date.
• Documented asset information accurately for reliable record-keeping.
• Supported administrative reporting tasks to enhance workflow.
• Tools / Systems Used: SAP, Asset Register Systems, Excel, Municipal Administration Systems

• Delivered professional taxpayer support services.
• Assisted walk-in taxpayers, ensuring high-quality service and support.
• Maintained clear and effective communication with taxpayers, addressing their needs and concerns.
• Advised taxpayers on variances and queries.
• Processed IRP5 and IRP6 submissions accurately.
• Verified IRP5 documentation thoroughly.
• Supported provisional taxpayer submissions.
• Assisted clients with tax registrations.
• Maintained compliance with SARS procedures.
• Assisted with medical expense calculations.
• Processed tax-related supporting documents.
• Managed line control operations to optimise service delivery and reduce wait times.
• Updated taxpayer personal information daily.
• Maintained high levels of documentation accuracy.
• Tools / Systems Used: SARS Income Tax Systems, SARS Service Manager, Excel

• Verified applicant information to maintain data integrity and support decision-making.
• Processed medical membership applications to ensure compliance and accuracy.
• Worked with colleagues to review, accept or deny new and renewal business.
• Analysed financial documents to accurately assess client stability and risk potential.
• Answered customer questions and concerns regarding insurance policies and coverage.

• Captured member information to ensure accurate records for processing.
• Maintained accurate client records consistently.
• Achieved high levels of capturing accuracy.
• Maintained high quality assurance standards.
• Processed new business applications to facilitate timely membership access.
• Processed membership amendments professionally.
• Verified supporting client documentation to uphold compliance standards.
• Maintained efficient membership processing standards.
• Assisted clients with application queries.
• Managed data capturing deadlines effectively.
• Supported the organisation of records management processes to enhance efficiency.
• Prepared administrative documentation daily.
• Assisted in various operational administration tasks to improve workflow efficiency.
• Maintained confidentiality of customer information.

• Maintained accurate project documentation daily.
• Maintained electronic records with meticulous attention to detail.
• Cross-checked system data for accuracy regularly.
• Reviewed records regularly to ensure data completeness and accuracy.
• Handled administrative data entry with high efficiency.
• Delivered data support to project teams, facilitating streamlined workflow.
• Ensured project data records were kept accurate and up-to-date.
• Oversaw electronic data updates to enhance system accuracy.
• Implemented systematic document filing processes for accuracy.
• Safeguarded confidential information with strict security measures.
• Assisted in preparing reports, ensuring professional accuracy and clarity.
• Provided assistance with various operational project administration tasks.
• Contributed to the seamless execution of project administration processes.
• Recorded project details in an organized manner.

• Operated the switchboard to manage incoming calls and direct them to appropriate departments.
• Organised and maintained filing and records management systems to ensure easy retrieval of information.
• Assisted with general office administration duties to ensure smooth daily operations.
• Managed procurement requisitions by evaluating vendor proposals and selecting optimal suppliers.
• Liaised with vendors and buyers to negotiate terms and resolve issues efficiently.
• Maintained efficient procurement administration processes.
• Processed ad hoc work orders daily to ensure timely completion of requests.
• Processed fuel invoice reconciliations accurately.
• Reconciled invoices with GRN documentation.
• Maintained employee leave records to support accurate payroll and staffing decisions.
• Recorded labour hours for workshop services to maintain accurate billing and payroll records.
• Processed vehicle mileage information monthly.
• Supported cost recovery administration by processing claims and tracking expenditures.
• Improved invoice reconciliation accuracy.

• Assisted in the management of daily helpdesk operations to ensure smooth functioning.
• Resolved operational queries for clients daily, enhancing user experience.
• Managed incoming communication professionally.
• Communicated with customers professionally, ensuring clarity and satisfaction.
• Assisted with customer complaint resolution.
• Maintained excellent customer service standards.
• Documented helpdesk incidents in the ticketing system to ensure accurate tracking.
• Escalated unresolved issues appropriately.
• Facilitated communication between departments to improve support processes.
• Maintained service delivery standards consistently.
• Improved helpdesk response efficiency successfully.
• Prepared operational reports regularly.
• Updated service records consistently.
• Assisted with administrative coordination duties.

• Facilitated daily office operations to maintain organisational efficiency and effectiveness.
• Coordinated office administration tasks to streamline processes and enhance workflow.
• Managed administrative filing systems daily.
• Processed incoming correspondence daily.
• Responded to stakeholder enquiries efficiently.
• Guided students through funding enquiries to ensure timely support.
• Assisted with application verification processes.
• Processed student documentation accurately.
• Updated student information regularly.
• Maintained student records professionally.
• Maintained confidentiality of records securely.
• Prepared reports for management review.

• Executed investment administration transactions with precision to ensure accurate record-keeping.
• Assisted with investment reconciliations daily.
• Maintained client investment records securely.
• Processed financial documentation efficiently.
• Updated client information on systems regularly.
• Ensured compliance with company procedures to uphold operational integrity.
• Maintained professional stakeholder communication.
• Processed operational requests efficiently.
• Coordinated preparation of administrative reports to support strategic decision-making.
• Assisted clients with service enquiries professionally.
• Maintained accurate document filing systems.
• Assisted in daily back-office tasks and processes