Fundisiwe Thandokuhle Cele
3904 mfundoville walk chesterville
Summary
Dedicated Sales Consultant with established lead generation skills and more than 7 years of experience. Knowledgeable in methods used to close winning deals. Delivers attentive service with focus on client acquisition and retention.
Customer-oriented sales professional with several years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development, and revealing customer needs to deliver solutions.
Overview
10
10
years of professional experience
2027
2027
years of post-secondary education
Work History
Sales Representative
ONYX FMCG
04.2025 - Current
- Established relationships with retailers to promote ONYX FMCG product lines.
- Conducted product demonstrations to enhance customer understanding and engagement.
- Managed inventory levels to ensure product availability across all retail locations.
- Analyzed market trends to identify potential opportunities for product expansion.
- Developed key customer relationships to increase sales.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Generated new sales leads through cold calling and networking activities.
- Performed regular follow-ups with prospects to close deals in a timely manner.
Sales Consultant
Virgin active SA
01.2022 - 03.2024
- Shared comprehensive brand and product knowledge to maximise sales.
- Demonstrated products to show potential buyers benefits and advantages and encourage purchases.
- Liaised with potential customers to determine needs and provide recommendations.
- Maintained comprehensive brand and product knowledge to maximise sales opportunities and meet set targets.
- Cultivated strong client relationships through exceptional after-sales service, enhancing customer loyalty.
- Organised and led product demonstrations at trade shows, generating significant interest and leads.
- Participated in sales training and workshops to amplify skills and leverage productivity.
- Resolved customer issues promptly, maintaining a high level of customer satisfaction and retention.
- Negotiated contracts with clients, securing profitable deals and achieving sales targets consistently.
- Used social media platforms to reach out to prospective clients and cultivate strong ties.
- Achieved and surpassed monthly sales targets, earning recognition as a top performer within the team.
Telesales Agent
Ultra liqours
03.2016 - 12.2021
- Coordinated with the logistics department to ensure timely delivery of products to customers.
- Maintained excellent customer satisfaction by offering friendly, helpful and informative customer support over the phone.
- Provided extensive knowledge to customers regarding product range, availability and price when requested.
- Utilised persuasive communication skills to overcome objections and close sales.
- Developed and maintained positive relationships with customers to encourage repeat business.
- Proactively cold-called leads to establish new relationships, promote services and increase sales.
- Dealt with complex customer complaints professionally and politely, providing smart solutions to maintain excellent customer service.
- Achieved and exceeded monthly sales targets through effective telesales strategies.
- Answered and dealt with customer questions per day, regarding sales, customer orders and product queries.
- Delivered product presentations over the phone, highlighting benefits and features to stimulate interest.
Education
Higher National Diploma - Human resource managment
Damelin college
Matric - Humanities
Chesterville extention secondary
Skills
- Industry trends
- Customer retention strategies
- Persuasive negotiation
- New business generation
- Customer engagement and interaction
- Consultative selling techniques
- Product knowledge mastery
- Influential communicator
- Brand representation excellence
- Sales closing techniques
- Product knowledge
Languages
IsiZulu
First Language
English
Proficient
C2
Isixhosa
Beginner
A1
References
- Sharlene dusruth _ 0650284809 (ultra Liqours)
- Andiswa Sixoto_0789499787 ( virgin active)
- Michelle Nene _ 0626845358 ( ONYX FMCG)
Timeline
Sales Representative
ONYX FMCG
04.2025 - Current
Sales Consultant
Virgin active SA
01.2022 - 03.2024
Telesales Agent
Ultra liqours
03.2016 - 12.2021
Higher National Diploma - Human resource managment
Damelin college
Matric - Humanities
Chesterville extention secondary