Summary
Overview
Work History
Education
Skills
Timeline
REFERENCES
Generic
Verified
This profile is verified using an email address.

Fortunate Kgotleng

Johannesburg

Summary

Dedicated Call Centre Agent with proven problem-solving skills and a strong focus on customer satisfaction. Expertise in managing high call volumes while maintaining professionalism and collaboration with team members.

Overview

10
10
years of professional experience

Work History

Call Centre Agent

Call Centre Agent
Johannesburg, South Africa
01.2022 - 12.2023
  • Assisted customers by resolving inquiries and providing product information efficiently.
  • Managed high call volumes while maintaining professionalism and customer satisfaction.
  • Documented interactions accurately within customer relationship management systems.
  • Collaborated with team members to enhance service delivery and streamline processes.

Cashier

KFC
Soweto, South Africa
01.2016 - 01.2017

Product Promoter

Red Square Promotor
Johannesburg, South Africa
01.2015 - 01.2016

Sale Assistant

Legal Cover
Johannesburg, South Africa
01.2014 - 01.2015

Education

NQF LEVEL 4 - Financail Managment

SOUTH WEST GOTEGE
Soweto, South Africa
01-2016

Senior Certificate -

Ennerdale Civic
Ennerdale
01-2021

Skills

  • Problem-solving skills
  • Customer support
  • Data entry
  • Customer service

Timeline

Call Centre Agent

Call Centre Agent
01.2022 - 12.2023

Cashier

KFC
01.2016 - 01.2017

Product Promoter

Red Square Promotor
01.2015 - 01.2016

Sale Assistant

Legal Cover
01.2014 - 01.2015

Senior Certificate -

Ennerdale Civic

NQF LEVEL 4 - Financail Managment

SOUTH WEST GOTEGE

REFERENCES

  • MR O Tshepe Manager KFC

     076 676 9606

  • MR T Kogotelng Team leader Hollard

     067 909 3722


  • Mr M Sithole Manager Red Square

     065 830 4289

  • Mr L Mokgethi Legal Cover

     068 279 9252

Fortunate Kgotleng