Fikile Motaung
Legal Secretary
Johannesburg
Summary
[Job Title] committed to acting as professional and competent first point of contact to clients. Provides attorneys with superior office support to relieve stress from heavy case loads. Reliable administrative and legal support professional with great attention to detail. Works well independently to carry out assignments. Maintains impeccable files and organized case materials.
Overview
11
11
years of professional experience
1
1
Certificate
Work History
Conveyancing Secretary
STEPHINA MOTLHAMME ATTORNEYS
Johannesburg
06.2021 - Current
- Scheduled all appointments, appearances and briefings.
- Filed documents with courts on behalf of attorney.
- Organized envelopes, postage and mail correspondence for staff and leadership.
- Provide secretarial support to the Director and Attorneys at the firm
- Edit and proofread all legal documents
- Maintain attorney calendar by scheduling conferences,deposition and meetings
- Welcome clients and conduct initial screening of new clients
- Organize all legal court documents and ensure they are updated
- Ensure all court documents are i order and filed before deadlines
- Answer emails and phone call when necessary,redirect calls.
- Follow up on pending matters on regular basis
Customer Service Representative
SA TAXI FINANCE
Johannesburg
03.2013 - 07.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Recommended products to customers, thoroughly explaining details.
- Recorded account information to open new customer accounts.
- Responded to customer requests for products, services and company information.
Debt Collector Agent
EDCON FINANCIAL SERVICES
Johannesbug
02.2007 - 03.2012
- Used scripted conversation prompts to convey current account information and obtain payments.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Trained new team members on scripts, company services and collection strategies.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Achieved performance goals on consistent basis.
- Used skip tracing and other techniques to locate debtors.
- Maintained high volume of calls and met demands of busy and productive group.
- Notified co-signers of delinquent accounts to assist in collecting payments.
- Entered client details and notes into system for interdepartmental access and review.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.
- Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
- Processed debtor payments and updated accounts to reflect new balance.
- Worked with customer to create debt repayment plan based on current financial condition.
Education
No Degree - INTERNATIONAL COMPUTER STUDIES
WITS WATERSRAND TECHNIKON
AUCKLAND PARK 04.2001 -
High School Diploma -
NTSU SECONDARY SCHOOL
BETHLEHEM 04.2001 -
Skills
Efficient multi-tasker
Document filing
Editing and proofreading
Negotiation
Document preparation
Switchboard operation
Administrative support
Certification
INTERNATIONAL COMPUTER STUDIES
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Conveyancing Secretary
STEPHINA MOTLHAMME ATTORNEYS
06.2021 - Current
Customer Service Representative
SA TAXI FINANCE
03.2013 - 07.2017
Debt Collector Agent
EDCON FINANCIAL SERVICES
02.2007 - 03.2012
No Degree - INTERNATIONAL COMPUTER STUDIES
WITS WATERSRAND TECHNIKON
04.2001 -
High School Diploma -
NTSU SECONDARY SCHOOL
04.2001 -