Fatima Anelisa Makeleni
Pretoria
Summary
Detail-oriented administrative assistant with expertise in customer service, data entry, and office management. Proven ability to manage multiple priorities and meet deadlines while maintaining quality and confidentiality. Strong communication skills enhance team collaboration and operational efficiency.
Overview
13
13
years of professional experience
Work History
Sales Agent
Credico Financial Services
10.2022 - 12.2024
- Managed customer interactions for funeral cover applications. Oversaw Capfin loan processing for clients. Facilitated cell phone insurance inquiries.
- Facilitated efficient document management by copying, scanning, and emailing essential support documents.
- Developed and delivered comprehensive training programs for new hires to enhance customer service skills, ensure accurate money handling, and promote effective organization.
- Orchestrated cross-functional team efforts to optimize sales workflows and drive operational efficiency.
- Executed engaging product demonstrations aimed at educating customers on key features and competitive advantages.
Data Entry and Administrative support
Red Cross War Memorial Children Hospital
04.2012 - 06.2013
- Assisted in an innovative research effort that improved the accuracy and reliability of daily statistics by 25% ultimately resulting in more efficient patient care and resource allocation for Pediatric Emergency Triage
- Assist in patients in filling out paperwork, maintain records and booking nurses for various organizations
- Ensuring the units had a steady supply of consumable items, including office supplies, medical materials, bandages, and cleaning products
- Providing assistance with document copying, scanning, and email, and efficiently handled telephone inquiries.
Waitress
Navaho Spur Steak Ranch
Cape Town
11.2011 - 03.2012
- Welcomed customers in a friendly and professional manner, taking orders for food and beverages
- Ensuring that customers have a positive experience by providing excellent customer service which resulted in 10% of tips.
- Trained new team members on menu offerings and service protocols, fostering a cohesive work environment.
- Managed cash register transactions efficiently, maintaining accuracy in billing and payments.
- Assisted in inventory management by monitoring stock levels and reporting needs to management regularly.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Education
High School Diploma -
Isilimela Comprehensive School
Cape TownHigher Certificate in Law -
University of South Africa
PretoriaDiploma in Drama -
Tshwane University of Technology
PretoriaSkills
Communication (verbal and written), interpersonal skills, and the ability to relate at all levels
Administration and Office (Typing, Research, Presentation Creation, Minute-Taking, and Data Entry)
Computer literacy: proficient in using Microsoft Office Suite, including Word, Excel, and Outlook
Google (Slides, Sheets, Docs, Meet, Email, and Google Drive)
Writing skills (creative writing, poetic writing, and storytelling)
Ability to work well under sustained pressure and respond positively in high-pressure environments, maintaining composure and focus during challenging situations
Customer service
Loan processing
Administrative support
Document management
Inventory management
CRM software proficiency
Team collaboration
Home Language
IsiXhosa
Other Languages
- English
- IsiZulu
- Sesotho
References
MS ZN Nxumalo, Red Cross War Memorial Children's Hospital, Nursing Manager, 021 658 5490, Zanele.Nxumalo@westerncape.gov.za Miss Lingane, Red Cross War Memorial Children's Hospital, Nursing administrator, 021 658 5421 DR J Lewis, Tshwane University of Technology, Lecturer, 012 382 6035, Lewis@tut.ac.za
Extracurricular Activities
- Director, 06/2016 - 09/2016, Collaborated with my fellow cast members to create a memorable and successful show (Umabatha by Welcome Msomi), Worked behind the scenes to support other productions with set design, stage management, and props management
Art, reading and travelling
I like to travel meet new people, engage in though-provoking conversations, also watch theater productions
Languages
English
Advanced (C1)
isixhosa
Timeline
Sales Agent
Credico Financial Services
10.2022 - 12.2024
Data Entry and Administrative support
Red Cross War Memorial Children Hospital
04.2012 - 06.2013
Waitress
Navaho Spur Steak Ranch
11.2011 - 03.2012
Diploma in Drama -
Tshwane University of Technology
High School Diploma -
Isilimela Comprehensive School
Higher Certificate in Law -
University of South Africa