Yuthika Sivnarian

• Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
• Offered each customer top-notch, personal service to boost sales and customer satisfaction.
• Assisted call-in customers with questions and orders.
• Spoke to customers in native language to increase loyalty and establish relationships.
• Working with Market Managers and international agents to ensure customer requirements are met from expression of interest to delivery, invoicing, and cash receipt.
• Performed cold-calling and follow-ups with leads to secure new revenue.
• Ensuring timely execution and accuracy of administrative tasks as determined by business requirements and the relevant Market Manager (e.g. order entry, complaints processing, commission payments, LME Updates, etc. as consistent with the Order-to-cash process) and meeting/exceeding departmental targets for each activity
• Interacting with various internal functions and service providers to fulfill customer requirements (planning, logistics credit control etc)
• Providing regular and proactive communication to customers advising them of the status of their orders.
• Participate in departmental forums (i.e. Weekly Sales Meeting) and provide feedback to the greater department on stream issues and corrective actions.
• Managing finished goods releases and ensure finished goods levels do not exceed targets
• Managing debtors in conjunction with the Credit Control team through the monthly debtors meeting and ensure all overdue payments are addressed
• Proactively identifying and proposing enhancements to departmental systems and processes

• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
• Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
• Interacted with customers by phone, email or in-person to provide information.
• Reviewed order data to verify transactions and shipping dates.
• Managed invoicing and payment processing operations.
• Received and sorted mail, prepared packages for delivery and scanned documents.
• Total management of Isizinda accounts (debits and creditors)
• Total management of Hulamin Dinners accounts (debits and creditors)
• Capturing and coding invoices
• Compiling of daily reports and figures,
• Supplier liaison and support.
• Compiling of documents and letters,
• MTN Cellular
• Filing
• Capturing of Cheques
• Processing payments to suppliers
• Handling supplier queries.
• Processing of Forex payments and updating suppliers
• Approving payments for suppliers (payment schedules).

English

Afrikaans

Mathematics

Accounting

Business studies

Economics

Life Orientation